Technical Support Specialist
Vor 7 Tagen
Company Overview
Wallee is a leading fintech company specializing in payment and payment processing solutions. We offer a dynamic and innovative work environment that fosters growth and collaboration.
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will provide expert assistance and guidance to customers, colleagues, and stakeholders regarding our products and services.
Key Responsibilities
- Advanced Issue Resolution
- Handle complex technical issues that require in-depth knowledge and expertise.
- Collaborate with expert support teams to resolve problems and provide solutions.
- Mentor junior support agents to ensure seamless knowledge transfer.
- Customer Escalations
- Manage and resolve customer escalations effectively, providing in-depth explanations and solutions for complex problems.
Requirements
- Proven experience in technical support, with a strong technical background and expertise in payment processing.
- Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders.
- Analytical mindset and the ability to use data for decision-making.
- Customer-centric focus and a commitment to delivering high-quality support.
- Excellent communication skills, both written and verbal, in English and German.
What We Offer
- A modern and secure working environment in a dynamic and innovative company.
- Opportunities for personal growth and development in a collaborative and agile team.
- Flexible structures and flat hierarchies, allowing for autonomy and creativity.
- 4 weeks of remote working per year, promoting work-life balance.
- Free coffee, tea, and soft drinks, as well as regular team events and social gatherings.
Join Our Team
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