ServiceNow IT Operations Manager

vor 3 Wochen


Carouge, Genf, Schweiz Lombard Odier Vollzeit

Lombard Odier is a global wealth and asset manager with a focus on sustainable investing. We're seeking a highly skilled ServiceNow IT Operations Manager to join our dynamic team in Switzerland.

In this role, you'll be responsible for managing ServiceNow projects, promoting the growth of our CMDB, and designing new features to improve our IT service management. You'll work closely with various stakeholders to align IT services with business goals and operational excellence.

Key Responsibilities

  • Collect, analyze, and prioritize business needs related to ServiceNow.
  • Drive the adoption and integration of CMDB across the organization.
  • Design and implement new features and processes to continuously improve our IT service management.
  • Collaborate with various stakeholders to align IT services with business goals and operational excellence.

Requirements

  • Bachelor or higher degree in computer science or a relevant field.
  • 5-7 years of experience in IT project management in dynamic environments and balancing both technical and business priorities.
  • Sound understanding of ITSM (IT Service Management), ITOM (IT Operations Management) in ServiceNow and ITIL processes.
  • Empathy: you understand the needs of various stakeholders and can translate them into actionable outcomes.
  • Capacity to manage complexity: you thrive in an environment that requires navigating various priorities, making decisions with incomplete information, and staying organized.
  • Creativity: you bring innovative ideas to solve complex problems and improve processes.
  • Rigor: you pay attention to details and ensure projects are completed with excellence.
  • Residence in Switzerland or willingness to relocate.


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