Customer Success Manager DACH
vor 2 Monaten
We are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a key member of our customer success team, you will be responsible for driving customer adoption, expansion, satisfaction, and renewal.
Key Responsibilities- Partner with sales to complete a comprehensive sales transition process.
- Operate as a business partner to your customer and their delivery team by knowing their strategy and plan.
- Primary ownership and accountability for driving your customer's adoption, expansion, satisfaction, and renewal.
- Understand customer's OneStream contractual agreements (Cloud/SaaS, Term, etc.).
- Manage and execute the customer's onboarding process.
- Develop strong working relationship with your customer and their delivery team.
- Establish and execute cadence-based 'Business Review' meetings with your customer.
- Identify and mitigate risks that threaten your customer's satisfaction, growth, or renewal.
- Align with Customer Success leadership on regional metrics.
- Develop and grow your knowledge of OneStream's Platform and MarketPlace Solutions and share that knowledge with customers.
- Learn and understand what customers value in their partnership with OneStream.
- Actively listen to customers and help them understand how they can get the most value from their investment in OneStream.
- Champion your customer's requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, Cloud, Technical SME's, Product Mgmt. etc.).
- 2+ years as a Customer Success Manager for a SaaS company.
- 3+ years building and managing customer relationships.
- 5+ years of professional experience.
- Proven history of keeping customers focused on their desired business outcomes throughout their initiatives.
- Conceptual understanding of the following finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting.
- Customer Success Manager within a Corporate Performance Management (CPM) Software vendor.
- Degree in Business, Accounting, Finance, or Information Technology / MIS.
- Customer and account management experience.
- Management consulting/technology consulting experience.
- CPM experience (either as a CSM, a consultant or a corporate employee).
- Fluent German Speaker.
- Strong English both written and oral.
- A team player with a bias towards action.
- Excellent interpersonal and communication skills.
- Professional verbal and written communication skills.
- Professional relationship building skills.
- Strong ability to problem-solve in a collaborative environment.
- Strong organizational and planning skills.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical, evaluative, and problem-solving abilities.
- Exceptional customer service orientation.
- Ability to operate in a demanding environment managing simultaneous priorities.
- Travel Requirement: Must be willing and able to travel up to 50% (travel requirements will vary by customer).
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