Senior Cybersecurity Support Specialist
vor 1 Monat
OPSWAT is a global leader in cybersecurity solutions, providing cutting-edge technology to protect critical infrastructure worldwide. We're seeking a highly skilled Senior Customer Support Engineer to join our team and play a critical role in ensuring the smooth operation of our cybersecurity products.
Key Responsibilities- Provide top-notch technical support to clients for our comprehensive cybersecurity product catalog.
- Collaborate with the software development team, internal stakeholders, and clients to enhance application performance and resolve complex issues.
- Document new processes and improve existing ones to ensure seamless support delivery.
- Communicate effectively with internal teams and external partners as needed.
- Offer expert-level support for OPSWAT products in client environments, addressing technical queries and resolving issues.
- Participate in presales and professional services/technical support as required.
- Maintain accurate case data in Salesforce and Jira.
- Report bugs and flaws to the development team for prompt resolution.
- Provide subject matter expertise on cybersecurity critical infrastructure across all domains.
- Share knowledge and expertise with the team, while being open to learning and growth opportunities.
- Occasional travel may be required.
- 2-5 years of experience in troubleshooting application and environment support, including complex client environments.
- Deep understanding of networking and systems, including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, and authentication protocols.
- Experience with imaging, configuring, troubleshooting, maintaining, and advising on firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS.
- Proficiency in installing, configuring, troubleshooting, maintaining, and advising on Linux.
- Ability to multitask and work well under pressure in a fast-paced environment.
- Strong analytical, organizational, customer service, and written/verbal communication skills.
- Experience with installing, configuring, troubleshooting, maintaining, and advising on MacOS, Windows Server, Virtualization, Databases, Email Systems, Cloud, and Encryption methods.
- Experience with business or homegrown application support, including API utilization and understanding.
- Experience with cybersecurity tools and software.
-
Cybersecurity Support Specialist
vor 3 Wochen
Thun, Bern, Schweiz OPSWAT VollzeitAt OPSWAT, we're seeking a highly skilled Cybersecurity Support Specialist to join our team. As a key member of our front lines, you'll be responsible for coordinating between engineering, sales, and customers to provide top-notch support for our cybersecurity products.The RoleYou'll be the go-to expert for troubleshooting issues, innovating ways to improve...
-
Cybersecurity Support Specialist
vor 3 Wochen
Thun, Bern, Schweiz OPSWAT VollzeitOPSWAT is a global leader in cybersecurity solutions, providing cutting-edge technologies to protect critical infrastructure worldwide.The Senior Customer Support Engineer will play a crucial role in our front lines, coordinating between engineering, sales, and customers to ensure the smooth operation of our cybersecurity products.Key ResponsibilitiesProvide...
-
Cybersecurity Support Specialist
vor 2 Wochen
Thun, Bern, Schweiz OPSWAT VollzeitAt OPSWAT, we are a global leader in cybersecurity solutions, providing cutting-edge technology to secure the world's critical infrastructure.The position we are hiring for is a critical role in our front lines, requiring excellent communication skills to coordinate between engineering, sales, and customers.We are looking for a talented individual to...
-
Cybersecurity Support Specialist
Vor 5 Tagen
Thun, Bern, Schweiz OPSWAT VollzeitOPSWAT is a pioneering cybersecurity company that has been providing solutions for enterprises since 2002. Our mission is to protect the world's critical infrastructure by identifying, detecting, and remediating advanced security threats from data and devices coming into and out of our networks.We're seeking a highly skilled Cybersecurity Support Specialist...
-
Cybersecurity Support Specialist
vor 2 Wochen
Thun, Bern, Schweiz OPSWAT VollzeitAt OPSWAT, we are seeking a highly skilled and experienced Cybersecurity Support Specialist to join our team. As a key member of our front lines, you will play a critical role in coordinating between engineering, sales, and our customers.This position requires a strong analytical and problem-solving skillset, with the ability to multitask and react well...
-
Senior Cybersecurity Support Specialist
vor 2 Monaten
Thun, Bern, Schweiz OPSWAT VollzeitOPSWAT is a global cybersecurity company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...
-
Cybersecurity Support Specialist
vor 2 Monaten
Thun, Bern, Schweiz OPSWAT VollzeitAbout the RoleOPSWAT is a leading cybersecurity company providing innovative solutions for enterprises since 2002. As a key member of our team, you will play a critical role in supporting our catalog of cybersecurity products. Your expertise will be essential in troubleshooting issues, innovating ways to improve our products, and ensuring the smooth...
-
Senior Technical Support Specialist
vor 1 Monat
Thun, Bern, Schweiz OPSWAT VollzeitOPSWAT is a leading global cybersecurity company that has been providing innovative solutions for enterprises since 2002, identifying, detecting, and remediating advanced security threats from data and devices entering and leaving their networks. Trusted by over 1,000 organizations worldwide, OPSWAT is a pioneer and leader in data sanitization, vulnerability...
-
Cybersecurity Product Support Engineer
vor 1 Monat
Thun, Bern, Schweiz OPSWAT VollzeitOPSWAT is a leading provider of cybersecurity solutions for enterprises, dedicated to identifying, detecting, and remediating advanced security threats from data and devices entering and leaving their networks. With over 1,000 organizations worldwide trusting our solutions, OPSWAT is a pioneer and leader in data sanitization, vulnerability detection,...
-
Senior Cybersecurity Product Manager
vor 3 Wochen
Thun, Bern, Schweiz OPSWAT VollzeitJob Title: Senior Technical Product ManagerOPSWAT is a leading provider of cybersecurity solutions for enterprises. We are seeking a Senior Technical Product Manager to join our team and serve as a product evangelist and subject matter expert for our suite of cybersecurity products.Key Responsibilities:Collaborate with cross-functional teams to define and...
-
Senior Cybersecurity Product Manager
vor 1 Monat
Thun, Bern, Schweiz OPSWAT VollzeitAbout OPSWAT:OPSWAT is a leading cybersecurity firm that has been providing enterprise solutions since 2002, focusing on the identification, detection, and mitigation of sophisticated security threats associated with data and devices traversing their networks. With a client base exceeding 1,000 organizations globally, OPSWAT is recognized as a trailblazer in...
-
Senior Cybersecurity Product Manager
vor 1 Monat
Thun, Bern, Schweiz OPSWAT VollzeitAbout OPSWAT:OPSWAT is a leading name in the cybersecurity sector, providing comprehensive solutions to enterprises worldwide since 2002. Our mission is to identify, detect, and mitigate sophisticated security threats that affect data and devices traversing corporate networks. With a trusted client base of over 1,000 organizations globally, OPSWAT stands at...
-
Senior Cybersecurity Product Manager
vor 1 Monat
Thun, Bern, Schweiz OPSWAT VollzeitAbout OPSWAT:OPSWAT is a leading cybersecurity firm that has been providing innovative solutions to enterprises around the globe since 2002. Our mission is to identify, detect, and mitigate sophisticated security threats that may compromise data and devices within network infrastructures. With a trusted reputation among over 1,000 organizations worldwide,...
-
Cybersecurity Product Manager
vor 1 Monat
Thun, Bern, Schweiz OPSWAT VollzeitSenior Technical Product ManagerOPSWAT is a leading global cybersecurity company providing innovative solutions for enterprises since 2002. Our mission is to protect the world's critical infrastructure by identifying, detecting, and remediating advanced security threats from data and devices coming into and out of our customers' networks.We are seeking a...
-
Senior Cybersecurity Product Manager
vor 1 Monat
Thun, Bern, Schweiz OPSWAT VollzeitAbout OPSWATOPSWAT is a global cybersecurity company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks.Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25...
-
Cybersecurity Product Manager
vor 2 Wochen
Thun, Bern, Schweiz OPSWAT VollzeitAt OPSWAT, we are seeking a skilled Senior Technical Product Manager to serve as a product evangelist and subject matter expert for our suite of cybersecurity products.This is a customer-centric, business-focused role dedicated to supporting customers and ensuring they are maximizing the capabilities of our platform and enable them to meet their business...
-
Cybersecurity Product Manager
vor 3 Wochen
Thun, Bern, Schweiz OPSWAT VollzeitAt OPSWAT, we are seeking a highly skilled Senior Technical Product Manager to serve as a product evangelist and subject matter expert for our suite of cybersecurity products. This role is dedicated to supporting customers and ensuring they are maximizing the capabilities of our platform and enabling them to meet their business objectives.Key...
-
**Cybersecurity Product Strategist**
Vor 3 Tagen
Thun, Bern, Schweiz OPSWAT VollzeitAt OPSWAT, we are seeking a highly skilled Senior Technical Product Manager to lead our product development and ensure our customers receive top-notch solutions.The ideal candidate will possess a deep understanding of our suite of cybersecurity products and stay up-to-date with the latest industry trends, emerging threats, and technologies.The Senior...
-
Cybersecurity Solution Expert
Vor 6 Tagen
Thun, Bern, Schweiz OPSWAT VollzeitOPSWAT is a leader in data sanitization, vulnerability detection, and cloud access control. We are seeking a skilled Cybersecurity Solution Expert to support our cybersecurity products and ensure the smooth operations of multiple channels.The PositionThis position requires strong analytical and problem-solving skills, with the ability to multitask and react...
-
Cybersecurity Product Strategist
vor 2 Wochen
Thun, Bern, Schweiz OPSWAT VollzeitAt OPSWAT, we are committed to providing innovative cybersecurity solutions to protect critical infrastructure worldwide.The RoleWe are seeking a Senior Technical Product Manager to serve as a product evangelist and subject matter expert for our suite of cybersecurity products. This role requires a customer-centric approach, with a focus on supporting...