Cybersecurity Product Support Engineer
vor 1 Monat
OPSWAT is a leading provider of cybersecurity solutions for enterprises, dedicated to identifying, detecting, and remediating advanced security threats from data and devices entering and leaving their networks. With over 1,000 organizations worldwide trusting our solutions, OPSWAT is a pioneer and leader in data sanitization, vulnerability detection, multi-scanning, device compliance, and cloud access control.
About the Position:
This role is at the forefront of our cybersecurity product catalog, actively coordinating between engineering, sales, and customers. You will help support our product offerings, troubleshooting client issues and innovating ways to enhance our products. You will work across our entire technology stack, managing client cases and serving as an expert resource. Collaboration, learning, and teaching are key aspects of this role.
Key Responsibilities:
- Provide technical support for our product catalog, including software applications and troubleshooting.
- Consult with internal teams and clients to enhance application performance and resolve issues.
- Document and improve processes to ensure efficient support and development.
- Communicate effectively with internal and supporting teams to ensure seamless collaboration.
- Provide Tier 2-3 support for OPSWAT products in client environments, including presales and professional service/technical support as needed.
- Maintain accurate case data and report bugs to the development team to ensure timely resolution.
- Contribute to the development of Cybersecurity Critical Infrastructure approaches and best practices.
- Share knowledge within the team and be willing to learn and grow to stay up-to-date with industry developments.
- May require occasional travel to support client needs.
Requirements:
- 2 to 5 years of experience in troubleshooting and technical support, with a strong understanding of networking and systems.
- Experience with various systems and technologies, including cybersecurity tools and software.
- Ability to multitask and work well under pressure, with strong analytical, organizational, and communication skills.
Preferred Qualifications:
- Experience with additional technologies and systems, including API utilization.
- Knowledge of cybersecurity best practices and industry standards.
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