Application Support Specialist
vor 4 Wochen
About the Role:
The Application Support Analyst will play a key role in delivering exceptional customer satisfaction by troubleshooting technical issues, providing timely and accurate customer feedback, and collaborating with internal and external teams to resolve complex problems.
We operate in a hybrid work model, with a balance of remote and in-office work. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
Key Responsibilities:
- Analyzing and understanding complex technical issues within Bottomline products
- Defining and requesting configuration and code solutions
- Delivering high-quality technical directives
- Following up, resolving, or escalating cases using ITIL procedures
- Tracking, describing, and updating cases in our ITSM management system
- Communicating clearly with internal, third-party, and client teams
- Managing multiple cases in parallel
- Participating in a shared 24/7 OnCall rotation
Requirements:
- Experience with Linux machine operating systems and scripting
- Understanding of ITIL processes, with ITIL 4 foundation certification a plus
- Proficiency in SQL queries
- Experience with knowledge base management using KCS methodology
- Knowledge of Fintech environment an advantage but not required
Personal Attributes:
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation
- Experience working in a team-oriented, collaborative environment
- To be rigorous, methodical, and organized
- Sense of responsibility appropriate to the banking industry
- Exceptional oral and written communication skills
- Highly self-motivated and directed
- Multi-tasking abilities
Formal Education & Certification:
- University Degree in IT or equivalent, such as Engineering school, and between 2 to 4 years' experience in a similar role
Languages:
Fluency in English and German or Swiss-German language is mandatory
-
Application Specialist
Vor 4 Tagen
Genf, Genf, Schweiz Meanquest SA VollzeitAbout the Role:We are seeking a highly skilled Application Specialist to join our team at Meanquest SA. As an Application Specialist, you will be responsible for creating and maintaining application documentation, reviewing and testing against specifications, and analyzing and describing issues/bugs in our issues database JIRA.Key Responsibilities:Create and...
-
ETRM Application Support Specialist
vor 4 Wochen
Genf, Genf, Schweiz Vitol VollzeitAbout VitolVitol is a leading energy company with a global presence, operating across the energy spectrum from oil to power, renewables, and carbon. With a strong commitment to sustainability, we strive to add value across the energy supply chain, driving the energy transition forward. Our diverse team of over 65 nationalities is dedicated to creating an...
-
IT Support Specialist
vor 3 Wochen
Genf, Genf, Schweiz Michael Page VollzeitJob DescriptionAs an IT Support Specialist, you will be responsible for maintaining and troubleshooting applications, ensuring their optimal performance and resolving any issues that may arise. Your role will also involve configuring and resolving problems with applications, as well as testing and validating new features to ensure a smooth integration.Key...
-
Application Support Specialist
vor 2 Wochen
Genf, Genf, Schweiz Bottomline VollzeitTransforming Business PaymentsAt Bottomline, we're a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're seeking a skilled Application Support Analyst to join our team and help drive impactful results for our customers.The Role:The successful candidate will...
-
ETRM Application Support Specialist
Vor 4 Tagen
Genf, Genf, Schweiz Vitol VollzeitAbout VitolVitol is a global energy leader with a presence across the energy spectrum. We seek to add value across the energy supply chain, including deploying our scale and market understanding to facilitate the energy transition. Our team comprises over 65 nationalities and we are committed to developing and sustaining a diverse workforce.Job...
-
ETRM Application Support Specialist
vor 2 Monaten
Genf, Genf, Schweiz Vitol VollzeitAbout VitolVitol is a leading energy company with a global presence, operating across the energy spectrum from oil to power, renewables, and carbon. With a presence in over 40 offices worldwide, we strive to add value across the energy supply chain, leveraging our scale and market understanding to facilitate the energy transition. To date, we have committed...
-
Administrative Support Specialist
Vor 3 Tagen
Genf, Genf, Schweiz UNICC VollzeitAdministrative Support for the Director's OfficeThe UNICC Director's Office is seeking an Administrative Support Specialist to provide high-quality administrative services. The successful candidate will work under the direct supervision of the Executive Assistant and collaborate with teams within the division.Main Responsibilities:Assist the Executive...
-
ETRM Support Specialist
vor 4 Wochen
Genf, Genf, Schweiz Vitol VollzeitAbout VitolVitol is a leading energy company with a global presence, operating across the energy spectrum from oil to power, renewables, and carbon. With a commitment to adding value across the energy supply chain, we seek to facilitate the energy transition. Our team comprises over 65 nationalities, and we prioritize developing a diverse workforce.Job...
-
Administrative Support Specialist
vor 1 Woche
Genf, Genf, Schweiz UNICC VollzeitUNICC is seeking a highly skilled and organized Administrative Support Specialist to join our team.About the PositionThe Administrative Support Specialist will provide high-quality administrative support services to the Director's Office, ensuring the effective implementation of routine services and activities within the administrative domain.Main...
-
Application Flow Monitoring Specialist
Vor 3 Tagen
Genf, Genf, Schweiz EFG International VollzeitWe are seeking a talented professional to join our Data Integration Team as an Application Flow Monitoring Specialist. This role is critical for ensuring the optimal performance and observability of our application flows, leveraging state-of-the-art monitoring tools and practices.Key Responsibilities:Define the logical and physical architecture for...
-
IT Support Specialist
vor 4 Wochen
Genf, Genf, Schweiz Michael Page VollzeitJob Title: VIP SupportJob Summary:We are seeking a highly skilled and experienced IT Support Specialist to join our team at Michael Page. As a VIP Support, you will be responsible for providing top-notch technical support and maintenance to our clients.Key Responsibilities:Technology Support and Maintenance:Install, configure, troubleshoot, maintain, and...
-
Support Specialist
Vor 6 Tagen
Genf, Genf, Schweiz SonarSource VollzeitSupport SpecialistAt SonarSource, we're looking for a skilled Support Specialist to join our team. As a Support Specialist, you will be responsible for providing top-notch support to our customers, helping them integrate our solutions into their development pipelines. Your expertise in software engineering best practices, DevOps pipelines, and cloud-based...
-
Application Support Specialist
vor 1 Monat
Genf, Genf, Schweiz Bottomline VollzeitAbout the Role:The Application Support Analyst will play a crucial part in ensuring customer satisfaction by troubleshooting technical issues, providing timely and accurate customer feedback, and performing other duties related to our software solutions and platforms.We operate in a hybrid work model, with 3 days per week spent in the office.Key...
-
Application Support Specialist
vor 1 Woche
Genf, Genf, Schweiz Bottomline VollzeitAbout BottomlineBottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually.The RoleThe Application Support Analyst will have a key role in delivering exceptional customer satisfaction by troubleshooting technical issues, providing timely and accurate customer...
-
IT Support Specialist
vor 1 Woche
Genf, Genf, Schweiz Geneva College VollzeitJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at Geneva College. As a Technical Service Desk Analyst, you will be responsible for providing technical hardware, software, and connectivity problem resolution to the campus community.Key Responsibilities:Communicate technical solutions in a user-friendly, professional...
-
IT Specialist
vor 4 Wochen
Genf, Genf, Schweiz médecins sans frontières suisse VollzeitAbout the RoleWe are seeking a highly skilled IT Specialist to join our team at Médecins Sans Frontières Suisse. As an IT Specialist, you will be responsible for managing our IT applications, providing training and support, and ensuring the smooth operation of our systems.Key ResponsibilitiesManage and maintain our IT applications, including continuous...
-
Administrative Support Specialist
vor 2 Monaten
Genf, Genf, Schweiz UNICC VollzeitJob SummaryThe UNICC is seeking a highly skilled and experienced Administrative Support Specialist to provide high-quality administrative support services to the Director's Office. The successful candidate will be responsible for ensuring the effective implementation of routine services and activities within the administrative domain.Main...
-
IT Support Specialist
Vor 4 Tagen
Genf, Genf, Schweiz Michael Page VollzeitIT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Michael Page. As an IT Support Specialist, you will be responsible for providing technical support to our clients, resolving hardware and software issues, and ensuring that our IT systems are running smoothly.Key Responsibilities:Provide technical support to clients...
-
Lawyer's Support Specialist
vor 3 Wochen
Genf, Genf, Schweiz Schellenberg Wittmer VollzeitWe are seeking a skilled Lawyer's Support Specialist to join our legal team in Geneva.Key Responsibilities:Manage clients' files, from opening new mandates to archiving;Prepare and draft correspondence, proofread, and compile large legal documents;Organize business trips, meetings with clients, and conferences;Interact with clients, third-parties, and...
-
Application Specialist
Vor 3 Tagen
Genf, Genf, Schweiz Meanquest VollzeitJob Title: Application EngineerAbout the Role:We are seeking an experienced Application Engineer to join our team at Meanquest. As an Application Engineer, you will be responsible for creating and maintaining application documentation, reviewing and testing against specifications, and analyzing and describing issues/bugs in our issues database JIRA.Key...