Application Support Specialist

vor 2 Wochen


Genf, Genf, Schweiz Bottomline Vollzeit

Transforming Business Payments

At Bottomline, we're a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're seeking a skilled Application Support Analyst to join our team and help drive impactful results for our customers.

The Role:

The successful candidate will play a key role in customer satisfaction by troubleshooting technical issues, providing timely and accurate customer feedback, and delivering high-quality technical directives. They will also be responsible for analysing and reproducing situations within our products, defining and requesting configuration and code solutions, and communicating clearly with internal and external teams.

Key Responsibilities:

  • Analyse and understand complex technical issues
  • Develop and implement effective solutions
  • Provide excellent customer service and support
  • Collaborate with cross-functional teams to drive business results
  • Stay up-to-date with industry trends and technologies

Requirements:

To be successful in this role, you'll need:

  • Experience with Linux machine operating systems and scripting
  • Understanding of ITIL processes and ITIL 4 foundation certification
  • Proficiency in SQL queries and knowledge base management using KCS methodology
  • Excellent analytical and problem-solving skills
  • Ability to work in a team-oriented, collaborative environment
  • Fluency in English and German or Swiss-German language

What We Offer:

At Bottomline, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you're passionate about delivering exceptional customer service and support, we want to hear from you



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