Consumer Value Success Expert
Vor 4 Tagen
As a Consumption Lead, you will play a critical role in driving the adoption and growth of Commerce Cloud within our largest GMV customers.
You will work closely with cross-functional teams to develop and execute account plans to achieve targeted consumption goals.
Responsibilities
- Drive consumption growth through successful implementation of initial commerce use cases
- Understand customer's business and objectives by conducting research and preparing thoughtful questions and insights in advance of customer meetings
- Practice active listening and uncovering customer's buying motivators, decision criteria, investment propensity, and who's who in the customer's buyers circle
- Apply business acumen in business planning by considering economic, industry, and company factors with a customer-centric lens
- Track and drive key consumption metrics including GMV, order volume, and platform utilization
Requirements
- 7+ years of applicable sales/customer success experience with technical expertise
- Experience driving consumption/adoption in enterprise accounts and portfolio management
- Strong experience in enterprise e-commerce solutions
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