Customer Escalation Resolution Expert
Vor 7 Tagen
About Us:
TN Switzerland is redefining how people get their next car – making the process simple, transparent, and stress-free. Our purpose is to make people move with a smile, and that starts with our team. We foster a collaborative, innovative environment where your ideas drive real change.
This role offers a unique opportunity to gain experience in customer success and legal customer escalation. You will be responsible for analyzing and resolving customer issues related to complex products and services, documenting all customer interactions, and collaborating with our legal experts to ensure compliance with consumer protection laws.
- Strong communication skills, handling customer escalations calmly and professionally.
- Strong attention to detail, especially when documenting interactions and handling legal aspects.
- Basic knowledge of consumer protection laws is essential.
- Able to manage multiple tasks and prioritize customer needs.
- Self-motivated, dedicated, and able to work independently in a fast-paced, start-up environment.
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