Escalation Manager

Vor 4 Tagen


Zürich, Zürich, Schweiz gowago Vollzeit

Are you a law student or young paralegal looking for an exciting opportunity to gain hands-on experience in customer success and legal customer escalation?

We are seeking a German-Speaking Customer Escalation Specialist to join our team. This role offers a unique opportunity to develop your career in customer success and legal support within a dynamic environment.

Key Responsibilities

  • Analyze and resolve customer issues related to complex products and services.
  • Document all customer interactions in our CRM system.
  • Collaborate with different parties to ensure efficient case solving.
  • Work on the legal aspects of customer cases.

Your Skills and Qualifications

  • German mother tongue (Essential)
  • Fluent in English (Required)
  • Ongoing law degree or background in paralegal studies.
  • Strong communication skills to handle customer escalations calmly and professionally.
  • Basic knowledge of the Swiss consumerism legal framework is essential.
  • Ability to manage multiple tasks and prioritize customer needs.


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