
Escalation Manager
Vor 4 Tagen
Are you a law student or young paralegal looking for an exciting opportunity to gain hands-on experience in customer success and legal customer escalation?
We are seeking a German-Speaking Customer Escalation Specialist to join our team. This role offers a unique opportunity to develop your career in customer success and legal support within a dynamic environment.
Key Responsibilities
- Analyze and resolve customer issues related to complex products and services.
- Document all customer interactions in our CRM system.
- Collaborate with different parties to ensure efficient case solving.
- Work on the legal aspects of customer cases.
Your Skills and Qualifications
- German mother tongue (Essential)
- Fluent in English (Required)
- Ongoing law degree or background in paralegal studies.
- Strong communication skills to handle customer escalations calmly and professionally.
- Basic knowledge of the Swiss consumerism legal framework is essential.
- Ability to manage multiple tasks and prioritize customer needs.
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