Technical Support Specialist

Vor 2 Tagen


Zürich, Zürich, Schweiz handwerker Vollzeit

About the Company:

Handwerker is a forward-thinking, agile service provider that offers tailored solutions to clients in all IT-related fields.

We are looking for a skilled Technical Support Specialist to join our dynamic team. In this challenging role, you will provide expert support to users and be responsible for resolving technical and service support requests.

This position plays a critical role in the deployment of Desktop/Laptop Computers, Monitors, Printers, and various endpoint devices, providing world-class support for our clients.

Job Description:

  • Provide hands-on support to users via phone, email, monitoring system, and in-person
  • Take ownership of issues by carrying out problem diagnosis and analysis with the goal of restoring critical services to the business and/or end-user as swiftly and with minimal downtime as possible
  • Design and deploy desktop, laptop, and other endpoint configurations which support the organization's objectives and strategic plans
  • Manage desktop platforms and related peripherals to provide optimal availability and cost-efficiency
  • Research technologies and test their potential benefit to the organization
  • Take ownership of cases, ensuring escalation procedures are followed until resolution
  • Timely and accurately update documentation, knowledge base, ticketing system, and/or various IT tools
  • Diagnose and resolve hardware and software tickets, including but not limited to Windows/Mac, Citrix, iOS, and Android Devices
  • Maintain printers, copiers, devices, and all other IT-related equipment


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