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Technical Support Professional

vor 2 Wochen


Zürich, Zürich, Schweiz Paul Davis Restoration of Greenville and Spartanburg Vollzeit

We are seeking a highly skilled Customer Support Specialist with fluent German, French, and English skills to join our team. The ideal candidate will provide first-level support for technical questions of Huawei Smart PV products, register customer support requests, identify issues, and propose solutions.

Responsibilities:
  • Provide first-level support for technical questions of Huawei Smart PV products
  • Register the customer support requests
  • Identify the issue and propose a solution, track the progress

The successful candidate will possess strong communication skills in German, French, and English, as well as confidence in customer service situations.

Requirements:
  • Graduation from a University of Applied Sciences or higher education specializing in Electrical Engineering or apprentice in the electrical field
  • Background and interest in power electronics such as inverters and battery storage systems, good IT know-how
  • Preferable front and/or back office experience
  • Strong communication skills in German, French, and English. Italian is an advantage
  • Confidence in customer service situations