Law Student and Paralegal Development Role
Vor 6 Tagen
Gowago is a start-up company that challenges the traditional car buying process to provide an exceptional customer experience.
We are seeking an Escalation Manager to join our team. This role offers a unique opportunity to develop your career in customer success and legal support within a dynamic environment.
About the Team
- Our team is comprised of enthusiastic and talented individuals from diverse backgrounds working together on the next generation of car ownership.
- We strive to deliver exceptional service while ensuring customers' needs are met with efficiency and care.
Key Responsibilities
- Analyze and resolve customer issues related to complex products and services.
- Document all customer interactions in our CRM system.
- Collaborate with different parties to ensure efficient case solving.
- Work on the legal aspects of customer cases.
Your Skills and Qualifications
- German mother tongue (Essential)
- Fluent in English (Required)
- Ongoing law degree or background in paralegal studies.
- Strong communication skills to handle customer escalations calmly and professionally.
- Basic knowledge of the Swiss consumerism legal framework is essential.
- Ability to manage multiple tasks and prioritize customer needs.
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