Travel Operations Manager

vor 4 Wochen


Luzern, Luzern, Schweiz My-Mountains Vollzeit

Role Overview

We are seeking a highly organized and detail-oriented Travel Operations Manager to join our team at My-Mountains. As a key member of our team, you will be responsible for managing our pool of Tour Guides and Ski Instructors, as well as generating itineraries for clients and negotiating prices with suppliers.

Key Responsibilities

  • Manage tour guide and ski instructor availabilities, bookings, and contracts
  • Generate itineraries for clients
  • Negotiate prices with suppliers
  • Create and upload offers for clients
  • Admin tasks, including paying invoices and filing
  • Handle customer requests and support via phone or email
  • Work on shifts to cover weekends and holidays

Requirements

  • Autonomous and highly organized
  • Attention to detail
  • Proactive problem solver
  • Natural problem solver
  • 3-5 years' experience in tourism
  • Strong organizational, analytical, and communication skills
  • Strong written and verbal communication skills
  • German and excellent English language skills

Benefits

  • Contract duration: unlimited 100% position
  • Location: Lucerne, with the possibility to partially work remotely
  • Competitive salary
  • Opportunity to work in a small and friendly environment
  • Complete reimbursement of the SBB 'half-tax' travel pass
  • Access to discounted hotel bookings
  • Access to our Pilatus and Rigi company seasonal Pass
  • Seasonal office events
  • Opportunity to join our day and multi-day trips


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