Travel Operations Manager

vor 1 Monat


Luzern, Luzern, Schweiz My-Mountains Vollzeit
About the Role

We are seeking a highly organized and detail-oriented Travel Operations Manager to join our team at My-Mountains. As a key member of our operations team, you will be responsible for managing our pool of Tour Guides and Ski Instructors, as well as overseeing the bookings of our Travel Experiences.

Key Responsibilities
  • Manage tour guide and ski instructor availabilities, bookings, and contracts
  • Oversee the booking process for our travel experiences, including hotels, restaurants, and attractions
  • Generate customized itineraries for clients
  • Negotiate prices with suppliers
  • Create and upload offers for clients
  • Perform administrative tasks, such as paying invoices and filing
  • Provide exceptional customer support via phone or email
  • Work flexible hours, including weekends and holidays
Requirements
  • Autonomous and highly organized
  • Attention to detail
  • Proactive problem-solving skills
  • Natural ability to optimize and streamline processes
  • 3-5 years of experience in tourism
  • Strong organizational, analytical, and communication skills
  • Excellent written and verbal communication skills
  • Fluency in German and English; additional languages a plus
  • Experience in skiing or hiking a plus
What We Offer
  • Unlimited contract duration with a competitive salary
  • Location: Lucerne, with the possibility of remote work
  • Opportunity to work in a dynamic and interdisciplinary team
  • Complete reimbursement of the SBB 'half-tax' travel pass
  • Access to discounted hotel bookings and company seasonal passes
  • Seasonal office events and opportunities to join company trips


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