IT Support Specialist

vor 1 Monat

Genf, Genf, Schweiz Michael Page - Switzerland Vollzeit
About Our Client
Michael Page - Switzerland is a leading recruitment agency that specializes in placing top talent in the financial industry.

Job Description
As a VIP Support specialist, you will be responsible for providing technical support and maintenance for our client's technology systems. Your duties will include:

  • Installing, configuring, troubleshooting, maintaining, and supporting technology and office systems.
  • Collaborating with support peers to enhance knowledge of supported technologies and business cycles.
  • Updating the knowledge base and ensuring accurate information is available.
  • Monitoring the support queue, troubleshooting, and resolving issues promptly.
  • Documenting actions and solutions in the incident management system.
  • Communicating with clients on incident and request statuses.
  • Adhering to Service Management best practices.


Key Responsibilities
Some of your key responsibilities will include:

  • Ensuring technology meets local business needs and participating in acquisition and implementation.
  • Developing knowledge of business cycles and technical requirements.
  • Pursuing relevant training opportunities.
  • Performing asset management and lifecycle processes, ensuring timely delivery and installation of hardware and software.
  • Setting client expectations for new hardware and software implementation.
  • Partnering with Lifecycle Management, Service Operations, and Engineering teams.


Requirements
To be successful in this role, you will need:

  • 5 years of experience minimum as an IT Supporter.
  • IT educational background.
  • Familiarity with the Microsoft environment, O365, ServiceNow, AD, Windows 11, etc.
  • Familiarity with CISCO network.
  • Proactive mindset, willing to be involved within a variety of projects and share insights.
  • Flawless English (C1 level minimum required) - French is optional.


What's on Offer
We offer a competitive package, a collaborative workplace based on excellence, and a multicultural environment.

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