Renewal Specialist

vor 2 Wochen

Zürich, Zürich, Schweiz SAS Vollzeit

Job Overview

We are seeking a highly skilled Renewal Specialist to join our Customer Success team in Zurich, Switzerland.

About the Role

The successful candidate will be responsible for designing and implementing programs that optimize customer relationship strategies, boosting both effectiveness and efficiency of loyalty and retention initiatives.

Main Responsibilities

  • Develop and execute win/win negotiation strategies for complex contract renewals that optimize contract terms while protecting and enhancing customer trust.
  • Own, drive and manage the renewals process in collaboration with the account team.
  • Ensure successful and on-time renewals for assigned accounts prior to the contract end date and executing all renewal back-end work in a timely manner.
  • Present renewal proposal(s) and options to customers and notify them proactively of upcoming contract expiration.
  • Partner with Account Executives/CSMs/Enterprise Negotiations, Licensing Operations and Sales Operations to fully understand and develop a clear renewal strategy for each customer ahead of the renewal date.
  • Provide rapid, focused response to customer/Customer Success Manager requests including sales processing procedures.
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
  • Secure and validate renewal orders, driving maximum renewal and up-selling from the install base which includes confirming delivery of quote to partners/end customer and facilitate order processing and approval of purchase orders.

Requirements

  • A bachelor's or master's degree in a technical or business subject (or equivalent qualifications).
  • Previous experience in a similar role.
  • Proven record of complex solution selling.
  • Negotiation skills.
  • Understanding of software licensing concept procedures.
  • Ability to work and learn independently; demonstrated ability to interact productively with all levels of staff.
  • Understanding of strategic sales techniques and principles, specifically in the hardware and software industry, as well as selling to Fortune 500 companies and/or large governmental institutions.

Location

Zurich, Switzerland. We offer a hybrid work environment.

Salary

An estimated annual salary for this position is approximately €90,000-€110,000, depending on experience.

Language Skills

Fluent in German and English, with an additional language being a clear advantage.

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