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Customer Service Representative

vor 2 Monaten


Aubonne VD, Waadt, Schweiz Adidas Vollzeit

**Job Summary**

As a key member of the Adidas team, you will play a vital role in delivering exceptional customer service and supporting the sales floor operations in our Factory Outlet Aubonne store. Your primary responsibility will be to assist in the execution of store operations, ensuring a seamless customer experience and contributing to the achievement of store goals.

**Key Responsibilities:**

  • Merchandise preparation, including unpacking, securing, labeling, and ironing on.
  • Verify delivery completeness according to delivery notes.
  • Properly store merchandise with price labeling and maintain inventory.
  • Prepare and restock merchandise as needed.
  • Integrate product knowledge into customer interactions, enhancing the service approach in the store area.
  • Adhere to store regulations and maintain a safe shopping and working environment.
  • Ensure a visually appealing and clean store atmosphere, focusing on visual merchandising and orderliness.
  • Build strong relationships with customers by embodying the brand's passion and enthusiasm.
  • Collaborate productively with team members to achieve store objectives.
  • Assist with omnichannel tools, such as ship from store, endless aisle, and click & collect, as applicable.
  • Perform cashiering duties, excluding closing the register.

**Primary Contacts:**

  • Customers
  • Colleagues and supervisors

**Requirements:**

  • Experience in sales (retail) is desirable.
  • Good to very good knowledge of German is required.
  • Ability to work under pressure, flexibility, and teamwork skills are essential.
  • Basic spelling and math skills, as well as effective communication skills, are necessary.