Customer Experience Specialist
Vor 7 Tagen
En rejoignant Adone Conseil en tant que consultant.e senior orienté.e Expérience Client, vous interviendrez en mission, directement chez nos clients afin de les accompagner à mettre leurs clients au cœur de leur stratégie.
Responsabilités- Accompagner les clients dans la définition de leur stratégie métier CRM
- Travailler sur des sujets variés de la customer experience, tels que les services online et offline, les triggers email, l'utilisation de la data CRM dans les campagnes
- Participer à la phase avale, c'est-à-dire la diffusion de cette vision aux marques et aux marchés via le partage de guidelines et de best practices
- Accomplir des missions variées, telles que l'animation d'ateliers et le recueil de besoins utilisateurs, la rédaction de cahiers des charges et des spécifications fonctionnelles, la création d'outils de formation aux utilisateurs
- Travailler en autonomie et en équipe pour atteindre les objectifs de la mission
- Connaître une ou plusieurs solutions CRM (Salesforce, Microsoft Dynamics, Adobe,...)
- Avoir une expérience significative de 5 à 10 ans dans des missions similaires acquise au sein d'un cabinet de conseil ou d'une ESN
- Avoir de bonnes qualités de communication et relationnelles
- Être proactif et mener sa mission en toute autonomie
- Progresser et développer sa carrière
- Créer des liens et se sentir bien chez Adone
- Enrichir son expertise
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