Call Center Representative Position

vor 4 Wochen


Genf, Genf, Schweiz OK Job SA Vollzeit
About this role:

As a Customer Service and Support Specialist, you will be the first point of contact for customers seeking assistance with our products or services. Your primary role will be to provide timely and effective support to ensure customer satisfaction.

Responsibilities:
  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints in a professional and courteous manner
  • Provide product information and features to customers
  • Escalate complex issues to senior team members as needed

Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in CRM software and customer service tools


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