Sales Associate
Vor 6 Tagen
Job Summary
MSC Cruises is seeking a highly motivated and customer-focused Spa Sales Associate to join our team. As a key member of the Spa team, you will be responsible for driving service and retail sales to maximize revenue and deliver exceptional guest experiences.
Key Responsibilities
- Develop and execute sales strategies to increase retail and service sales through guest interactions, hosting activities, and conducting wellness consultations.
- Manage the Spa boutique and retail area, ensuring a high level of guest satisfaction and adherence to company standards.
- Collaborate with the Spa team to execute regular wellness and spa events, promoting services and retail solutions.
- Provide exceptional customer service, supporting the onboard therapist and technician team in closing retail sales and upselling service packages.
- Develop and deliver product knowledge and retail techniques training sessions to the Spa team.
- Support the Spa Manager in all areas of Spa operation as required.
Requirements
- Advanced product knowledge in skincare, body care, and hair care.
- Proficient speaking, reading, and writing skills in English; knowledge of additional languages is an asset.
- High school graduate or equivalent.
- Up-selling and cross-selling skills.
- Exceptional communication and customer service skills.
- Computer literacy.
Visa Requirements
A valid passport is required for this role.
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