Information Technology Support Specialist
vor 3 Wochen
Role Overview
">We are seeking a highly motivated and skilled Junior IT Service Desk Technician to join our dynamic IT team at Les Roches Crans-Montana, a leading institution in hospitality education. This position involves providing technical support to students, staff, and faculty across our campus, ensuring a seamless IT experience.
">About the Job
">This permanent contract is based in Crans-Montana, Switzerland. As a Junior IT Service Desk Technician, you will work closely with the IT Service Support Manager to address IT issues and contribute to maintaining efficient technological operations.
">Main Responsibilities
">- Technical Support: Provide remote and on-site technical support for Windows and Mac environments, including installing, upgrading, and maintaining PC hardware and software.">
- Incident Management: Manage IT support requests and incidents using the Service Desk ticketing system.">
- Audio/Video Equipment Support: Support audio/video equipment for classrooms, conference rooms, and remote teaching setups.">
- Hardware Configuration: Configure new hardware through Intune and maintain up-to-date inventory records.">
- Equipment Tracking: Track and manage equipment, including consumables and hardware spares.">
- Status Updates: Follow up on IT repairs and keep users informed on the status.">
- Purchase Orders: Coordinate and manage purchase orders from request to delivery.">
- Knowledge Base: Contribute to knowledge base documentation and provide training for staff and students.">
- Troubleshooting: Troubleshoot basic network issues and test updates before deployment.">
Requirements
">- Qualifications: IT Technician apprenticeship / CFC or equivalent qualification.">
- ITIL Familiarity: Familiarity with ITIL practices (a plus).">
- Customer Service: Excellent customer service skills, with a keen attention to detail.">
- Languages: Good command of English and French, both written and verbal.">
- Task Prioritization: Ability to prioritize tasks and demonstrate flexibility in a fast-paced environment.">
- Availability: Available during key school periods.">
Compensation and Benefits
">The estimated salary for this role is CHF 60,000 - CHF 80,000 per annum, depending on experience. Les Roches Crans-Montana offers a competitive compensation package, including benefits and opportunities for professional growth and development.
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