Aktuelle Jobs im Zusammenhang mit Customer Service Technician - Zürich, Zürich - gategroup
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Customer Service Operations Manager
Vor 7 Tagen
Zürich, Zürich, Schweiz gategroup VollzeitAbout the Role:The Customer Service Operations Manager is a key position within our organization, responsible for ensuring seamless operational excellence in customer service delivery. This role involves managing complex customer relationships, driving process improvements, and fostering a culture of accountability and continuous learning.Key...
Customer Service Technician
vor 1 Woche
As an IT Service Desk Agent, you will play a critical role in maintaining the smooth operation of Gategroup's IT infrastructure and services.
About Our TeamOur team is dedicated to delivering exceptional customer experiences through innovative solutions and world-class support.
Main Job Responsibilities:
- Investigate and resolve technical issues reported by employees, escalating complex problems to senior technicians when necessary.
- Document and communicate technical information to employees, ensuring seamless knowledge transfer and consistency.
- Stay up-to-date with company IT policies, procedures, and best practices to ensure alignment with organizational standards.
- Collaborate with other departments to resolve issues and improve overall customer satisfaction.
Key Requirements:
- 2+ years of experience in IT Service Management or a related field.
- Proven ability to work in a fast-paced environment, managing multiple priorities and deadlines.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with employees and stakeholders.
- Knowledge of ITIL frameworks, particularly Incident Management.
Benefits:
- Paid training and certification programs.
- Ongoing support for professional development.
- A competitive salary and benefits package.
