Customer Experience Associate
vor 1 Monat
At Batgroup, we're revolutionizing the cleaning industry with a mission to become the global leader in home well-being. Our innovative portfolio of direct service, recruitment, and fiduciary management brands is dominating the Swiss housecleaning segment with over 4,000 dedicated cleaning staff and 200 skilled office-based colleagues. We're committed to ensuring fair participation in vital systems like taxation and social fees, and our contractual agreements provide comprehensive insurance coverage for our customers.
As a Customer Experience Associate, you'll be responsible for ensuring the successful execution of cleaning services and coordinating between our cleaners and customers. Your key responsibilities will include onboarding new customers, managing existing ones, and ensuring correct information is captured in our systems to enable the successful planning, execution, and billing of cleaning services.
Requirements for this role include fluency in French and English, with German being a plus. You'll need to be able to handle complaints and be solution-oriented, with excellent communication and telephone etiquette skills. Attention to detail, speed, and accuracy are essential, as is the ability to work with minimal supervision and multitask in a fast-paced environment.
We're looking for a social, friendly, and motivated individual who is a fast learner and can work independently. If you're a hard-worker with a roll-up-your-sleeves attitude and a hands-on personality, we'd love to hear from you.
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Customer Experience Associate
vor 4 Wochen
Lausanne, Waadt, Schweiz Batgroup VollzeitAbout BatgroupWe're a leading provider of cleaning services, committed to revolutionizing the industry by offering innovative solutions and exceptional customer experiences. Our mission is to become the unrivaled global leader in 'home well-being' by dominating the Swiss housecleaning segment and expanding rapidly across Europe.Our PurposeAt Batgroup, we're...
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Customer Experience Associate
vor 3 Wochen
Lausanne, Waadt, Schweiz Batgroup VollzeitAt Batgroup, our mission is to revolutionize the cleaning industry and become the global leader in home well-being. As a Customer Experience Associate, you will play a key role in ensuring the successful execution of cleaning services and delivering exceptional customer experiences.Key Responsibilities:Onboard new customers and manage existing relationships...
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Customer Experience Coordinator
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Lausanne, Waadt, Schweiz Batgroup VollzeitAbout Batgroup">We're a pioneering force in the cleaning industry, driven by a mission to revolutionize home well-being. With over 4,000 dedicated cleaning staff and 200 skilled office-based colleagues, we've established ourselves as the leading provider of direct service, recruitment, and fiduciary management brands in Switzerland.Our commitment extends...
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Customer Service Liaison
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Lausanne, Waadt, Schweiz Batgroup VollzeitCustomer Experience Associate RoleAt Batgroup, we're revolutionizing the cleaning industry by ensuring that every worker enjoys declared and protected employment. Our mission is to become the global leader in home well-being by dominating the Swiss housecleaning segment with our innovative portfolio of direct service, recruitment, and fiduciary management...
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Customer Photonics Project Manager
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Lausanne, Waadt, Schweiz Nexthink VollzeitAbout NexthinkNexthink is a leading provider of digital employee experience management software. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints, empowering IT teams to solve complex technical challenges and create productive workplaces.Job DescriptionWe are seeking an experienced Account-Based...
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