Customer Experience Associate

vor 3 Wochen

Lausanne, Waadt, Schweiz Batgroup Vollzeit
{"title": "Customer Experience Associate", "description": "Join Batgroup's Team as a Customer Experience Associate

Batgroup is a leading provider of cleaning services, and we're seeking a highly skilled Customer Experience Associate to join our team in Lausanne. As a key member of our team, you will be responsible for ensuring the successful execution of cleaning services and coordinating between our cleaners and customers.

Key Responsibilities:

  • Onboard new customers and manage existing relationships
  • Amend cleaning schedules to meet customer and agent needs
  • Ensure accurate information is captured in our systems for successful planning, execution, and billing of cleaning services
  • Process damages and cleaning quality issues
  • Support agents in onboarding and training new agents
  • Provide administrative support for payroll and contracts
  • Coach cleaners based on customer feedback to maintain high-quality service

Requirements:

  • Fluent in French and English (German is a plus)
  • Ability to handle complaints and provide solutions
  • Excellent communication and telephone etiquette skills
  • Attention to detail, speed, and accuracy
  • Proactivity and ability to work with minimal supervision
  • Social, friendly, and motivated attitude
  • Fast learner and ability to multitask
  • Hands-on personality and ability to work in a fast-paced environment

About Batgroup:

Batgroup is a global leader in the cleaning industry, committed to providing high-quality services and ensuring fair participation in vital systems like taxation and social fees. We're dedicated to fighting against the cleaning black market and ensuring that every worker in the industry enjoys declared and protected employment.

", "lang_code": "en"}

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