JAPAN - Japanese Speaking Restaurant Service Professional
vor 1 Woche
Viking is a world-leading travel company that offers unique destination-focused voyages on oceans, rivers, and lakes around the globe. We cater to experienced travelers with interests in science, history, culture, and cuisine, and our Chairman, Torstein Hagen, often says that Viking offers experiences for The Thinking Person.
Our company has earned over 250 awards, including being rated #1 for Rivers, #1 for Oceans, and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has received these same honors by both publications at the same time.
Working with VikingAs a Viking Shipboard Team Member, you represent our values and our Service Standard, STAR Service. You are a hospitality professional with a passion for excellence. We will empower you with the skills, knowledge, and tools to succeed in your role onboard.
We are committed to each other and our Guests through a shared set of values. We strive to be the best, impress our Guests, and take care of each other as a family. By working for Viking, you embody our world-class service culture and become a valued part of our Viking Family.
Purpose of Position- The Restaurant Assistant ensures efficient food and beverage operations and maintains high production, productivity, quality, and guest-service standards in accordance with Viking's STAR Service Standards.
- It is your responsibility to create a friendly, guest-oriented service culture to ensure Guest satisfaction.
Below are the key responsibilities of the Restaurant Assistant position:
- Learn and use appropriate food and wine terminology & pronunciation to enhance the Guest's dining experience; become familiar with menu descriptions and wine lists, in order to discuss items appropriately with guests.
- Have full knowledge of Viking's F&B options & ships activities; present F&B menus to Guests, suggest dinner courses, appropriate wines and answer questions regarding menu and wine selections.
- Relay orders to the Galley, using the MXP Ordering Software; serve courses from the Galley and beverages from various locations, following safe Company Alcohol Serving Policies.
- Serve food and beverages efficiently and in a courteous manner, according to company standards and procedures.
- Prepare and perform F&B activities (i.e. cocktail parties and Tea Time) and special events, as assigned.
- Keep & store any assigned inventory stock, in accordance with set par-levels, following Safety and Sanitation Rules and Regulations.
- Establish effective employee relations and maintain the highest level of professionalism, ethics, and positive attitude towards all Guest and employees.
- Ensure assigned areas are set up in accordance with the direction from the relevant Supervisors and Viking's Operations Manuals and Standard Operating Procedures (SOPs).
- Minimize equipment loss/damage, and maintain immaculate cleanliness standards in relevant areas, by applying safe working policies and procedures, according to all Public Health Policies, and ensuring that all equipment is sanitized and returned accordingly, after each use; clean & polish equipment, glassware and flatware.
- Ensure mise-en-place for all areas of responsibility are prepared 15 minutes prior to service.
- Partake in embarkation duty, as directed, including but not limited to luggage assistance, escorting Guests and any other related duties; participate in storing, as assigned or directed.
- Participate in 'The Daily Reunion' every day to understand your team's operational needs and to ensure consistent adherence to Viking's STAR Service Standards.
- Provide the highest level of comfort and sales-oriented service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas, as per Viking's STAR Service Standards and all Public Health Policies.
- Ensure you always wear the appropriate and task-specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
- Uphold impeccable grooming standards at all times by complying with Viking's Image and Uniform Standards.
- Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
- Demonstrate outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
- Become knowledgeable about itinerary-related ports of call, shore excursions, and shipboard activities such as events, entertainment, and programs.
- Have strong motivation to achieve the company goals and objectives (quality and financial) for the Restaurant Department.
- Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
- Assist in other departments and/or perform additional duties, upon instruction from supervisors.
This document describes the primary activities, duties, and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.
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