Global Consumer Care Strategy Director

vor 3 Wochen


Genf, Genf, Schweiz JTI Vollzeit

We are JTI, a global leader in the tobacco industry, and we are looking for a talented individual to join our team as a Global Consumer Care Strategy Lead.

As a key member of our Global Consumer Care team, you will be responsible for developing and implementing a comprehensive consumer care strategy that exceeds consumer expectations and drives adoption and retention. You will work closely with senior brand leadership, JTI markets, and other global function leadership to ensure seamless execution and alignment.

Key Responsibilities:

  • Develop a multi-channel consumer care strategy that aligns with senior HQ stakeholders
  • Design state-of-the-art consumer care journeys that enable personalized consumer care across care channels
  • Conduct competitor benchmarking and leverage insights to inform strategy
  • Lead strategic investments in consumer care technology
  • Steer consulting agencies to develop future visions of consumer care
  • Drive global adoption of consumer care strategy
  • Define and evolve strategic KPI framework for consumer and operations performance

Requirements:

  • Minimum 10+ years of experience in consumer care strategy development within FMCG or Consumer Goods industry
  • Proven track record of developing consumer care experience strategies
  • Experience leading and inspiring large global teams
  • Visionary mindset with ability to craft strategic vision for consumer care
  • Strong analytical acumen and excellent communication skills
  • Fluent English, both verbal and written

About JTI:

JTI is a global company with a presence in 130 countries. We are committed to enhancing the consumer experience at every step of their journey. Our Global Consumer Care team is driving the delivery of best-in-class consumer care across JTI.

Join us:

If you are an experienced and passionate Global Consumer Care Strategy Lead looking for an exciting opportunity, we invite you to join our team.



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