Quality Assurance Manager
Vor 2 Tagen
The successful candidate will oversee the daily activities of the complaint technicians' team, ensuring that their goals and objectives are aligned with the company's overall strategy. This involves coordinating necessary resources, setting priorities, and monitoring progress to guarantee that deadlines are met and quality standards are maintained.
An additional key aspect of this role is ensuring polyvalence within the team, fostering an environment where members can develop new skills and expand their expertise. This will enable the team to adapt quickly to changing circumstances and tackle complex challenges with confidence.
Another critical responsibility is reviewing and closing complaint investigations for Le Locle. The supervisor must analyze data, identify patterns, and implement corrective actions to prevent similar issues from arising in the future.
The successful candidate will also be responsible for implementing and managing complaints procedures, investigation, trending, and product surveillance. They will need to establish and communicate quality indicators, ensuring that all stakeholders are aware of the company's performance and areas for improvement.
Additionally, the supervisor will manage Health Hazard Evaluation when necessary, preparing documentation and coordinating with other teams to complete required tasks. They will perform complaint trend analysis according to Integra GSOP, completing investigations as needed, and participate in Post Market Surveillance activities, providing data to inform decision-making.
Finally, the supervisor will participate in risk analysis activities according to procedures and timelines, supporting internal audits and third-party audits/inspections, and ensuring adequate quality support is provided to production and open projects/initiatives.
Main Requirements:
- Bachelor's Degree in a related technical discipline
- Minimum of 5 years of professional work experience in quality assurance or compliance audit environment
- Experience in a Medical Device manufacturing environment preferred
- Fluent in French and English
- Knowledge of Medical device standards and regulations
- Strong management skills
- Excellent communication, organizational, negotiation, and interpersonal skills
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