Housekeeping Team Lead

Vor 4 Tagen


Basel, Basel-Stadt, Schweiz Manpower SA Vollzeit
About the Role

The Assistant Chief Housekeeper plays a pivotal role in ensuring the smooth operation of the Housekeeping Department on our Ocean vessels. Reporting directly to the Executive Housekeeper, this position requires a high level of expertise and leadership skills.

Key Responsibilities:

  • Monitor and manage par levels of all lockers within designated working areas, guaranteeing sufficient supplies for Stateroom Hosts and arranging for general store item collections as per schedule.
  • Verify that all logs are up-to-date and signed in designated housekeeping areas, track special cleaning matrices, including curtain cleaning, carpet shampooing, furniture sanitization, and shower head sanitation.
  • Regularly inspect Housekeeping areas, including Guest Staterooms, public spaces, corridors, and lockers, to ensure compliance with company policies, employee health, and fire/chemical safety standards.
  • Maintain an impeccable standard of cleanliness and hygiene in all areas, adhering to Viking's STAR Service Standards and Public Health Policies, while managing service according to Guest flow, embarkation/disembarkation, sea day activities, and other events.
  • Provide competent leadership to direct reports, overseeing performance reviews, discipline, Maritime Labor Convention (MLC) compliance, onboard training, succession planning, crew communication, and recognition.

About You

  • A minimum of 1 year of shipboard or premium hospitality experience is required, along with experience leading a multi-cultural team.
  • Fluent English language skills are essential, with excellent oral communication abilities.
  • Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards are necessary.
  • Strong administrative skills, including proficiency in PC-based databases, spreadsheets, and word processing systems, are required.
  • A proven knowledge of Public Health and Sanitary Policies compliance is mandatory.


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