Vessel Housekeeping Manager

Vor 4 Tagen

Basel, Basel-Stadt, Schweiz Manpower SA Vollzeit
About the Role

This Senior Stateroom Host Coordinator position is crucial in maintaining the highest standards of cleanliness and guest satisfaction on our Ocean vessels. The Assistant Chief Housekeeper will work closely with the Executive Housekeeper to oversee various housekeeping functions.

Key Responsibilities:

  • Ensure that all par levels of lockers within designated working areas are accurately monitored and managed, guaranteeing sufficient supplies for Stateroom Hosts and arranging for general store item collections as per schedule.
  • Responsible for verifying that all logs are up-to-date and signed in designated housekeeping areas, tracking special cleaning matrices, including curtain cleaning, carpet shampooing, furniture sanitization, and shower head sanitation.
  • Regular inspections of Housekeeping areas, including Guest Staterooms, public spaces, corridors, and lockers, will be conducted to ensure compliance with company policies, employee health, and fire/chemical safety standards.
  • Maintain an impeccable standard of cleanliness and hygiene in all areas, adhering to Viking's STAR Service Standards and Public Health Policies, while managing service according to Guest flow, embarkation/disembarkation, sea day activities, and other events.
  • Lead direct reports by overseeing performance reviews, discipline, Maritime Labor Convention (MLC) compliance, onboard training, succession planning, crew communication, and recognition.

About You

  • Prior experience in a similar role, preferably on a vessel, is highly desirable.
  • Fluency in English is essential, with strong oral communication skills.
  • Guest-focused, service-oriented individuals with a positive attitude, professional appearance, and strict adherence to hygiene standards are required.
  • Strong administrative skills, including database management and proficiency in word processing systems, are expected.
  • Familiarity with Public Health and Sanitary Policies is necessary.

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