Desktop Support Specialist

vor 1 Monat


Genf, Genf, Schweiz Michael Page Vollzeit
Desktop Engineer Job Description

We are seeking a highly skilled Desktop Engineer to join our team at Michael Page. As a Desktop Engineer, you will be responsible for providing top-notch technical support and Level 1 and 2 assistance to our clients.

Key Responsibilities:
  • Technical Support: Provide expert technical support and Level 1 and 2 assistance to clients, including on-site and remote support for hardware and software issues.
  • ServiceNow Management: Utilize ServiceNow for task tracking and depot management to ensure seamless support delivery.
  • Active Directory and Microsoft Exchange: Troubleshoot and manage Active Directory and Microsoft Exchange, including user accounts, permissions, access, distribution lists, and shared folder creation.
  • Meeting Room Support: Configure and support meeting rooms, including VIP support for daily conferences, large meetings, and town halls.
  • Documentation: Create and maintain detailed technical documentation to ensure knowledge sharing and consistency.
Requirements:
  • Technical Expertise: Proficiency in supporting desktops, VDI, phones (Cisco, iPhone, Android), and a wide range of software, hardware, networking, and remote access issues.
  • Market Applications: Expertise in market applications such as Bloomberg and Refinitiv.
  • Tools and Technologies: Solid experience with tools like ServiceNow, Active Directory, and Microsoft Exchange.
  • Communication Skills: Excellent communication and documentation skills, with the capacity to create and maintain detailed technical documentation.
  • Adaptability: A proactive and adaptable approach, capable of delivering high-quality support to VIPs and other users in a dynamic, high-pressure environment.
What We Offer:

A competitive salary and the opportunity to work with a leading recruitment agency in the industry.



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