Luxury Sales and Reservation Coordinator
vor 1 Monat
About the Role:
Le Grand Bellevue is seeking a highly skilled and experienced Sales and Reservation Coordinator to join our team. As a key member of our sales and reservation team, you will be responsible for coordinating groups and leisure sales, as well as handling reservation activities.
Key Responsibilities:
- Coordinate groups from the enquiry stage to final invoice, collaborating with each department of the hotel to communicate all group-related special requests and information.
- Support in pulling out key data and figures from our PMS Opera at the end of each season to create an adequate Sales & Marketing seasonal strategy plan for the hotel.
- Collaborate with the Sales and Marketing team on various projects to generate leads, manage inquiries, and convert potential guests into confirmed bookings.
- Handle all Sales-related activities while the Head of Sales is away on business trips or on annual leave.
- Build strong, lasting relationships with our discerning clientele, understanding their needs and preferences to create tailored experiences that surpass their expectations.
- Immerse yourself in the Le Grand Bellevue experience, becoming an expert on the property's amenities, services, and unique offerings, enabling you to present them persuasively to potential guests.
- Process reservation requests, create offers, and maintain the guest database.
- Provide guest service in three languages (English, French, and German) as well as the associated correspondence.
Requirements:
- A passion for delivering exceptional guest experiences in a fast-paced environment.
- Excellent communication and interpersonal skills, with a positive and dynamic mindset.
- Strong organizational abilities and attention to detail, team player, and good time management skills.
- A previous experience in luxury hospitality and/or in Sales.
- A degree in the field of business administration, tourism, or hotel industry.
- A fluent command of English (French and/or German are highly appreciated).
Why Join Le Grand Bellevue:
Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps. Enjoy an inclusive hospitality culture where your dedication is recognized. Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.
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