Reservation Manager

Job Summary

Le Grand Bellevue is seeking a highly skilled Reservation Manager to join our team. As a key member of our hospitality team, you will be responsible for handling professional telephone and written reservations, processing all reservation requests efficiently, and actively selling rooms and vouchers.

Key Responsibilities

• Handle professional telephone and written reservations, ensuring accurate and timely processing of guest requests.
• Process all reservation requests efficiently, utilizing effective communication and problem-solving skills to resolve guest inquiries.
• Actively sell rooms and vouchers, utilizing knowledge of hotel amenities and services to upsell and cross-sell.
• Create tailored offers for guests, taking into account their preferences and needs.
• Maintain and update the guest database, ensuring accurate and up-to-date information.
• Provide guest service in three languages (German, French, English) and manage related correspondence.
• Manage all reservation requests and bookings for groups post-contract, collaborating with sales and events teams.
• Deliver professional customer service in compliance with LQA standards, ensuring a high level of guest satisfaction.
• Implement strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional service.
• Conduct monthly commission checks for all OTAs and travel agencies.
• Set rate codes for voucher sales and control pricing for group reservations.
• Ensure timely processing of reservations, cancellations, and payments, maintaining accurate records and reports.
• Maintain and oversee data accuracy in reservation systems, ensuring seamless operations.

Revenue Management

• Maximize revenue through effective pricing, inventory control, and strategies to boost occupancy.
• Develop and implement flexible, competitive pricing strategies based on market analysis.
• Perform detailed data analysis to identify trends, monitor performance indicators, and make informed revenue optimization decisions.
• Collaborate with management to create the rooms revenue budget.
• Continuously implement daily pricing, revenue, and yield management, actively up-selling and cross-selling.

Qualifications and Skills

• At least two years of professional experience in the upscale hotel industry, ideally in the reservation area.
• Good oral and written language skills (German, French, English).
• Good computer and MS Office skills.
• Ideally Opera knowledge (Opera Cloud).
• Guest-oriented, professional work, and sales talent.

Why Join Le Grand Bellevue

• Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps.
• Enjoy an inclusive hospitality culture where your dedication is recognized.
• Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.
• Discover the world-famous mountain destination with a wide range of activities.
• Employment conditions in accordance with L-GAV.
• Get your accommodation in our staff houses in the surroundings of the hotel.
• Select the half/full pension from our staff restaurant.
• Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stays in partner hotels.
• Enjoy the benefits and discounts of the YOURGSTAAD card over the station.
• Get access to Brands for Employees and their platform of deals.