Reservations Manager

vor 1 Monat

Saanen, Bern, Schweiz Le Grand Bellevue Vollzeit
Job Title: Reservations Manager

Le Grand Bellevue is seeking a highly skilled and experienced Reservations Manager to join our team. As a key member of our hotel operations, you will be responsible for handling professional telephone and written reservations, processing all reservation requests efficiently, and actively selling rooms and vouchers.

Key Responsibilities:

  • Handle professional telephone and written reservations
  • Process all reservation requests efficiently
  • Actively sell rooms and vouchers
  • Create tailored offers for guests
  • Maintain and update the guest database
  • Provide guest service in three languages (German, French, English) and manage related correspondence
  • Manage all reservation requests and bookings for groups post-contract, collaborating with sales and events teams
  • Deliver professional customer service in compliance with LQA standards
  • Implement strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional service
  • Conduct monthly commission checks for all OTAs and travel agencies
  • Set rate codes for voucher sales
  • Control pricing for group reservations
  • Ensure timely processing of reservations, cancellations, and payments
  • Maintain and oversee data accuracy in reservation systems
  • Revenue Management
  • Maximize revenue through effective pricing, inventory control, and strategies to boost occupancy
  • Develop and implement flexible, competitive pricing strategies based on market analysis
  • Perform detailed data analysis to identify trends, monitor performance indicators, and make informed revenue optimization decisions
  • Collaborate with management to create the rooms revenue budget
  • Continuously implement daily pricing, revenue, and yield management; actively up-sell and cross-sell

Qualification & Skills:

  • At least two years of professional experience in the upscale hotel industry, ideally in the reservation area
  • Good oral and written language skills (d/f/e)
  • Good computer and MS Office skills
  • Ideally Opera knowledge (Opera Cloud)
  • Guest-oriented, professional work and sales talent

Why Joining Le Grand Bellevue:

  • Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps.
  • Enjoy an inclusive hospitality culture where your dedication is recognized.
  • Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.
  • Discover the world-famous mountain destination with a wide range of activities
  • Employment conditions in accordance with L-GAV
  • Get your accommodation in our staffhouses in the surroundings on the hotel
  • Select the half/full pension from our staff restaurant
  • Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels
  • Enjoy the benefits and discounts of the YOURGSTAAD card over the station
  • Get access to Brands for Employees and their plateform of deals

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