Customer Success Specialist

vor 1 Monat


Bern, Bern, Schweiz BUCHER + SUTER AG Vollzeit

Are you looking for a new professional challenge in the field of customer success and technology integration? Bucher + Suter AG, the largest Cisco Contact Center Partner in Europe, is seeking an experienced Customer Success Specialist to join their Salesforce DevOps Team.

About Us

We are a dynamic and international team with over 160 employees from various backgrounds and cultures. Our diverse workforce has been the driving force behind our success story for over 40 years.

We refine Cisco Contact Center software to provide our clients with high-quality customer service that scales quickly and efficiently. Our key products include a CRM connector suite that integrates Cisco telephony with various CRMs and business-critical applications.

Main Responsibilities

As a Customer Success Specialist in the Salesforce DevOps Team, you will be responsible for supporting and optimizing the integration between Salesforce and Cisco CCE – b+s Connects for Salesforce. You will work closely with our customers and partners, handling customer inquiries, and collaborating with your colleagues in the Salesforce DevOps Team.

Your role will involve direct communication with customers, responding to telephone and email inquiries, and addressing simple service requests. You will also work on refining our CRM connector suite to ensure seamless integration with Cisco telephony systems.

Requirements
  • A strong background in customer experience and service desk operations
  • Excellent communication skills with the ability to build rapport with customers and colleagues
  • Knowledge of general IT, Cisco Contact Center, and Salesforce CRM concepts is a plus
  • Experience working with agile DevOps teams and familiarity with Salesforce Service and Sales Clouds is advantageous
  • Fluency in English is required, and proficiency in German is desirable
What We Offer
  • A fast-paced, start-up style environment with a dynamic international team
  • Coaching and training opportunities to enhance your skills in Cisco collaboration technologies and Salesforce CRM
  • A customer-focused organization that prioritizes employee development and growth
  • Diverse educational opportunities, including certification programs and technical training courses
  • An amazing social benefits package and a culture built on providing value and having fun
  • A friendly work climate and flat organizational structures
  • Full-time employment with flexible work-from-home options available

Salary: €60,000 - €80,000 per year, depending on experience and qualifications.



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