Service Delivery Manager

vor 3 Wochen

Lausanne, Waadt, Schweiz adesso Vollzeit
Job Description

Are you a skilled IT professional with a strong focus on client service? Do you thrive in a dynamic and collaborative environment? We're looking for a talented Service Delivery Manager to join our Managed Services team.

Key Responsibilities
  • Examine client requests, prioritize and coordinate their processing within the team, ensuring successful implementation and client satisfaction.
  • Act as the primary point of contact for clients, responsible for internal operational communication.
  • Identify client challenges and opportunities related to applications, software, databases, and infrastructure (cloud).
  • Manage and track service level agreements as part of your routine.
  • Work according to defined standards for processes and progress them in existing and future projects.
  • Identify potential optimization and improvement opportunities and take active measures.
Requirements
  • Corresponding studies or comparable qualifications in the field of IT and relevant professional experience.
  • Experience in IT service management and delivery.
  • Strong client, service, and team orientation.
  • High level of technical expertise and analytical skills.
  • Knowledge of web technology interactions with databases and infrastructures (cloud) is an asset.
  • Excellent French and English language skills (written and spoken). Knowledge of German is an advantage.
About Us

We're a company that values community and collaboration. Our work environment is characterized by a strong sense of belonging, which we call 'adessi.' We offer opportunities for development and leadership, and our comprehensive training program ensures your growth doesn't stop with us.

Join us and discover a workplace that's more than just a job. Apply now and take the first step towards a fulfilling career with adesso Schweiz AG.

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