Service Desk Specialist
vor 1 Monat
About Protectas
Protectas is a company that values integrity, vigilance, and reliability. We are committed to being a sustainable, fair, inclusive, people-focused organization that invests in its employees.
Job Summary
We are seeking a Service Desk Specialist to join our small Service Desk team. The successful candidate will be responsible for providing technical support to our business users across the country, both remotely and onsite.
Key Responsibilities
- Support user incidents and service requests in our ITSM tool
- Advise users on IT processes and technical solutions
- Support onsite IT systems
- Plan onsite tasks
- Deploy and set up computers, manage hardware life cycle
- Keep IT assets information up to date
- Propose actions to improve our processes and user experience
- Manage Windows OS life cycle and patching
- Manage printers
- Manage or be involved in country or group projects to modernize workplaces
Requirements
We are looking for a candidate with excellent customer service skills, excellent verbal and written communication skills, and the ability to work effectively within a team. The ideal candidate will have experience of delivering a high level of customer service, excellent organizational skills, and the ability to manage own time effectively.
Technical Skills
- Windows 10, Windows 11
- Active Directory, DHCP, DNS
- Office 365, MS Teams phone system
- SCCM – deployment + packaging + Patching
- ITSM tool – Service Now, Ivanti
- Fortigate VPN
- Teamviewer
- Project / change management
- ITIL
- French and English skills (German is a plus)
How to Apply
If you are interested in this opportunity, please apply directly on our website by filling in our application form. You will then be contacted by our recruitment department.
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