Service Desk Specialist

vor 1 Monat


Lausanne, Waadt, Schweiz Protectas Vollzeit

About Protectas

Protectas is a company that values integrity, vigilance, and reliability. We are committed to being a sustainable, fair, inclusive, people-focused organization that invests in its employees.

Job Summary

We are seeking a Service Desk Specialist to join our small Service Desk team. The successful candidate will be responsible for providing technical support to our business users across the country, both remotely and onsite.

Key Responsibilities

  • Support user incidents and service requests in our ITSM tool
  • Advise users on IT processes and technical solutions
  • Support onsite IT systems
  • Plan onsite tasks
  • Deploy and set up computers, manage hardware life cycle
  • Keep IT assets information up to date
  • Propose actions to improve our processes and user experience
  • Manage Windows OS life cycle and patching
  • Manage printers
  • Manage or be involved in country or group projects to modernize workplaces

Requirements

We are looking for a candidate with excellent customer service skills, excellent verbal and written communication skills, and the ability to work effectively within a team. The ideal candidate will have experience of delivering a high level of customer service, excellent organizational skills, and the ability to manage own time effectively.

Technical Skills

  • Windows 10, Windows 11
  • Active Directory, DHCP, DNS
  • Office 365, MS Teams phone system
  • SCCM – deployment + packaging + Patching
  • ITSM tool – Service Now, Ivanti
  • Fortigate VPN
  • Teamviewer
  • Project / change management
  • ITIL
  • French and English skills (German is a plus)

How to Apply

If you are interested in this opportunity, please apply directly on our website by filling in our application form. You will then be contacted by our recruitment department.



  • Lausanne, Waadt, Schweiz Protectas Vollzeit

    About the RoleAs a Service Desk Specialist at Protectas, you will be responsible for providing technical support to our business users across the country. This includes resolving user incidents and service requests in our ITSM tool, advising users on IT processes and technical solutions, and supporting onsite IT systems.Key ResponsibilitiesSupport user...


  • Lausanne, Waadt, Schweiz Protectas Vollzeit

    As a member of the Services Management Office at Protectas, you will join a small Service Desk team responsible for providing assistance to business users across the country. This role requires a combination of technical skills and excellent communication abilities to support user incidents and service requests in our ITSM tool.Key Responsibilities:Support...


  • Lausanne, Waadt, Schweiz Protectas Vollzeit

    About the RoleAs a Service Desk Specialist at Protectas, you will be responsible for providing technical support and assistance to our business users across the country. This role requires a high level of customer service and technical skills to troubleshoot and resolve issues efficiently.Key ResponsibilitiesSupport user incidents and service requests in our...


  • Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Job Description:We are seeking a highly skilled Help Desk and IT Support Specialist to join our team at Indosuez Wealth Management.Key Responsibilities:Manage all incoming IT production issues and requests in a timely and efficient manner.Create tickets for unresolved issues and resolve or assign them to relevant teams as needed.Work closely with Senior...


  • Lausanne, Waadt, Schweiz Protectas Vollzeit

    About ProtectasProtectas is a leading provider of IT services, with a strong presence across the country. As a member of our team, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our IT systems.


  • Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Job SummaryAs a Service Desk and L1 Deskside Support Technician at Indosuez Wealth Management, you will be responsible for managing all incoming IT production issues and requests. This includes creating tickets, answering and resolving how-to questions, and troubleshooting issues related to workplace services.Key ResponsibilitiesManage all incoming IT...


  • Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Job SummaryThe Service Desk and L1 Deskside Support Technician will play a critical role in ensuring the smooth operation of our IT infrastructure. As a key member of our IT team, you will be responsible for managing all incoming IT production issues and requests, working in conjunction with Senior Support groups, and effectively managing teams' queues...

  • Accounting Specialist

    vor 4 Wochen


    Lausanne, Waadt, Schweiz W Talent - We see Talents where others don't Vollzeit

    About the RoleAs an Accounting Specialist, you will be responsible for maintaining accurate financial records, preparing financial statements, and ensuring compliance with accounting standards.Key Responsibilities:Preparation of financial statements, including balance sheets and income statementsMaintenance of accurate and up-to-date financial...

  • Marketing Specialist

    vor 4 Wochen


    Lausanne, Waadt, Schweiz Association Vaudoise d'Aide et de Soins à Domicile (AVASAD) Vollzeit

    We are seeking a Marketing Specialist to join our team and contribute to the success of our company.The ideal candidate will have a strong background in marketing and be able to develop and implement effective marketing strategies.Develop and implement marketing campaigns to promote our products and services.Analyze market trends and customer feedback to...


  • Lausanne, Waadt, Schweiz Life Fitness Europe GmbH Vollzeit

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Life Fitness Europe GmbH.As a Technical Support Specialist, you will be responsible for the repair and maintenance of our products for customers, providing technical support and advice to customers on site and by telephone.You will be in close contact with the internal...

  • Marketing Specialist

    vor 4 Wochen


    Lausanne, Waadt, Schweiz FICOBA SA Vollzeit

    We are seeking a skilled Marketing Specialist to join our team. In this role, you will be responsible for developing and implementing marketing campaigns to promote our products and services.Key Responsibilities:Develop and execute marketing strategies to reach our target audienceCollaborate with cross-functional teams to align marketing efforts with...


  • Lausanne, Waadt, Schweiz IMD Vollzeit

    The International Institute for Management Development (IMD) is a renowned academic institution with campuses in Lausanne and Singapore, as well as a Management Development Hub in Shenzhen.We are seeking an ambitious individual to join our team as a Research Information & Knowledge Hub Intern. The successful candidate will be responsible for supporting the...


  • Lausanne, Waadt, Schweiz Boston Scientific Vollzeit

    Role OverviewBoston Scientific is a global leader in medical innovation, and we are seeking a skilled Field Clinical Specialist to join our Neuromodulation team in Western Switzerland. As a Field Clinical Specialist, you will play a critical role in supporting our sales team and providing exceptional customer service.Your Key ResponsibilitiesSupport...


  • Lausanne, Waadt, Schweiz Michael Page Vollzeit

    **Overview of the Role:**We are seeking an experienced SAP Transformation Specialist to join our team at Michael Page. This role will be responsible for leading maintenance and compliance efforts to ensure SAP services meet the company's needs and SAP's maintenance strategy, optimizing costs.**Key Responsibilities:**Contribute to S/4HANA transition, focusing...


  • Lausanne, Waadt, Schweiz Exoscale Vollzeit

    We are looking for a Senior Sales Specialist to join our team at Exoscale, the leading Swiss/European cloud service provider. As a Sales Specialist, you will be responsible for managing a portfolio of existing customers and acquiring new ones in the French-speaking part of Switzerland and in France.The ideal candidate will have outstanding communication...


  • Lausanne, Waadt, Schweiz Exoscale Vollzeit

    About the Role:We're looking for a Senior Sales Specialist to join our team at Exoscale. As a Sales Specialist Cloud Platform, you will be responsible for selling our complete portfolio of products, services and solutions to a portfolio of existing and prospective IaaS customers. This includes managing a portfolio of existing customers and acquiring new ones...


  • Lausanne, Waadt, Schweiz Helen of Troy Vollzeit

    Helen of Troy, a prominent player in the global consumer products industry, is seeking a highly skilled Senior Marketing Operations Specialist to join our dynamic team.The ideal candidate will possess exceptional project management skills and be proficient in managing reports. Fluency in English (spoken and written) is essential, with French being a plus....

  • IT Support Specialist

    vor 1 Monat


    Lausanne, Waadt, Schweiz OKOIOS Vollzeit

    At OKOIOS, we're seeking a skilled IT Support Specialist to join our team. As a key member of our technical services team, you'll play a vital role in ensuring our clients receive exceptional support and service.Key Responsibilities:Provide customer-oriented service to ensure user satisfactionHandle calls and emails from users for IT supportResolve incidents...


  • Lausanne, Waadt, Schweiz Fondation La Rozavère Vollzeit

    Job Title: Marketing SpecialistJob Description:As a Marketing Specialist, you will be responsible for developing and executing marketing campaigns to promote our company's products and services. You will work closely with our sales team to understand customer needs and preferences, and use this information to create targeted marketing strategies. Your...


  • Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Job SummaryIndosuez Wealth Management is seeking a skilled IT Support Specialist to provide top-notch support for our workplace services and hardware. As an integral part of our team, you will be responsible for managing all incoming IT production issues and requests, working closely with Senior Support groups, and collaborating with Major Incident...