Senior Customer Compliance Manager

vor 1 Monat

Zürich, Zürich, Schweiz SR Technics Vollzeit
Job Title: Senior Customer Compliance Manager

We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience.

Our unwavering dedication to innovation, excellence, and environmental responsibility drives us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine-focused MRO worldwide.

We collaborate with an extensive network of partners and business development offices in Europe, the USA, Asia, and the Middle East to offer comprehensive, fully customized solutions for the Maintenance, Repair, and Overhaul of aircraft engines, airframes, and components sales business, including impeccable technical support to over 500 customers worldwide.

Key Responsibilities:
  • Oversee engine maintenance to ensure quality and compliance with customer policies and procedures, focusing on US customers.
  • Collaborate with Engineering, Operations, and Quality Teams on the development and implementation of process assessment, improvements, policy revisions, and performance evaluation to meet US customer requirements.
  • Coordinate with Engineering to recommend specific work scopes in accordance with customer-specific technical Operations policies, programs, and procedures.
  • Conduct engine Table Inspections and Outgoing Inspections to ensure work performed is in accordance with customers' orders and quality standards.
  • Liaise with the customer to make decisions on part replacements and exchanges based on technical and financial aspects.
  • Review and document the condition of removed hardware as per customer directives and specific requirements.
  • Conduct Scrap reviews.
  • Coordinate the management and review of any invoice, commercial, and TAT-related topics during a shop visit, ensuring alignment with customer expectations.
  • Verify that maintenance data and documentation is accurate and compliant to customer specifications.
  • Perform timely in-process assessment to ensure maintenance performed is compliant with customer requirements.
Requirements:
  • Independent worker with proven ability to facilitate cross-functional teams.
  • Strong analytical and problem-solving skills.
  • Ability to deal with and decision-making over material of multi-million CHF value.
  • Excellent written and verbal communication, presentation, and facilitation skills.
  • Ability to think creatively and strategically, and to take a proactive goal-setting approach to continuous improvement.
  • Ability to effectively plan and oversee projects to ensure timely delivery.
  • Strong ability to interpret and comprehend engine technical documents.
  • Ability to properly manage highly sensitive and confidential information effectively.
Preferred Qualifications:
  • Knowledge of US airline business processes, operational policies, and procedures.
  • Strong understanding of the MRO or related Aviation business.
  • Knowledge of CFM56-7B Engine Maintenance.
  • Proficiency in English (business fluent).
What We Offer:
  • An attractive position in a global and dynamic company.
  • Competitive employment conditions.
  • Opportunity for professional and personal development.

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