Customer Management Process Optimization Expert

vor 14 Stunden


Zürich, Zürich, Schweiz Luware AG Vollzeit

Luware AG, a leading SaaS provider specializing in innovative contact center and conversation recording solutions, is seeking an experienced IT Business Analyst to join its team.

Overview

We are a dynamic company that continues to grow and innovate. Founded in 2010, we have established ourselves as a trusted partner for businesses looking to streamline their customer interactions.

As a self-driven professional who wants to optimize our processes, thinks ahead, and streamlines our tool chain regarding customer management, you will play a crucial role in shaping the future of our company.

About the Role

This exciting opportunity is based in our modern office in Zurich-West.

Key Responsibilities:
  • Platform Co-Lead: Collaborate with our business teams and external service providers to drive project success and ensure seamless integration across our CRM (Salesforce and Pardot), ERP (SAP Business ByDesign), and other systems.
  • Interface and Communication: Facilitate effective communication between IT, business departments, and external stakeholders to ensure alignment and successful project execution.
  • System Configuration and Maintenance: Oversee system configurations, small changes, and permission management to ensure smooth operations and data security.
  • Project Coordination: Work closely with external providers to coordinate larger projects, ensuring timely delivery and quality results.
  • Process Analysis and Improvement: Analyze business requirements and technical processes throughout the entire value chain to identify areas for improvement and implement optimizations.
  • Customization and Development: Collaborate with our development team to design, specify, and maintain our customer management systems.
  • Testing, Documentation, and Support: Ensure thorough testing, documentation, and provide technical guidance and training to our teams.
Your Profile

To succeed in this role, you should possess:

  • A degree in Business Information Technology or a related field from a recognized university.
  • A minimum of 3 years of experience in a similar role, preferably with expertise in SAP or Salesforce.
  • Proven experience in project management and execution in agile environments.
  • Strong process analysis, design, and requirements engineering skills, particularly in CRM/customer management systems.
  • An understanding of interconnected processes across multiple systems.
  • Excellent teamwork, independence, and proactivity skills.
  • Fluent English and German language skills, both spoken and written.
About Us

We offer a challenging and interesting work environment with a high level of personal responsibility, a dynamic and motivating workplace that encourages idea realization and personal growth.

You can expect a collegial, international atmosphere and a fresh, dynamic, open corporate culture that fosters innovation and collaboration.



  • Zürich, Zürich, Schweiz Zurich Instruments AG Vollzeit

    Job DescriptionWe are seeking a highly skilled Manufacturing Process Optimization Specialist to join our team at Zurich Instruments AG.About the RoleThis is an exciting opportunity for a motivated and experienced professional to take ownership of manufacturing process improvements, driving output, quality, and on-time delivery. As a key member of our...


  • Zürich, Zürich, Schweiz Zurich Instruments AG Vollzeit

    We are seeking an experienced Electronics Technician to lead our repair process optimization team. As a key member of our production team, you will be responsible for driving the efficient diagnostics and repair of production and customer instruments.Job DescriptionAs Senior Production Technician, you will perform hardware troubleshooting, electronics...


  • Zürich, Zürich, Schweiz Luware AG Vollzeit

    Job OverviewWe are seeking an experienced Business Process Analyst Lead to join our team at Luware AG. This is a challenging and rewarding role that requires strong analytical, communication, and leadership skills.About the RoleThe successful candidate will be responsible for leading business process analysis and implementation efforts across our customer...


  • Zürich, Zürich, Schweiz Luware AG Vollzeit

    Job DescriptionWe are seeking an experienced IT Business Analyst to join our team at Luware AG, a leading SaaS provider specializing in innovative contact center and conversation recording solutions. This is a challenging opportunity for a self-driven professional who wants to optimize our processes, thinks ahead, and streamlines our tool chain regarding...


  • Zürich, Zürich, Schweiz Wemolo GmbH Vollzeit

    We are seeking an ambitious and customer-focused individual to join our team as a Customer Success Manager. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving growth, and ensuring long-term customer satisfaction.About the RoleThe ideal candidate will have a strong background in...


  • Zürich, Zürich, Schweiz kessler gmbh Vollzeit

    We are seeking a highly skilled Asset Management Professional to join our team at Kessler GmbH. This role offers a unique opportunity to optimize investment portfolios and drive business growth.About the RoleThis is an exciting chance to work with a talented team of professionals who share your passion for asset management. As an Asset Management...


  • Zürich, Zürich, Schweiz FIFA Vollzeit

    Customer Relationship Management SpecialistJoin FIFA, the world governing body of football, in this exciting opportunity as a Customer Relationship Management (CRM) Specialist.Job SummaryWe are seeking an experienced and skilled CRM Specialist to join our team. The ideal candidate will have a strong background in ticketing projects for major sports events,...


  • Zürich, Zürich, Schweiz LIONSCOUT GmbH Vollzeit

    OverviewLIONSCOUT GmbH seeks a skilled Process Automation Expert to drive business process automation on the Microsoft Power Platform. As a key member of our IT operations team, you will develop and implement innovative solutions using cutting-edge technologies like REST APIs, OAuth, JSON/XML, SOAP, Dataverse, and Azure Logic Apps.


  • Zürich, Zürich, Schweiz BMK Recruitment Vollzeit

    We are currently seeking a highly skilled SAP expert to join our team at BMK Recruitment. Located in Zurich, this is a permanent position that offers a unique opportunity for career growth and development.About the RoleAs an SAP consultant, you will be responsible for participating in full-cycle SAP implementations, conceiving, implementing, and optimizing...


  • Zürich, Zürich, Schweiz Sprinklr Vollzeit

    Company OverviewSprinklr is a leading enterprise software company that enables organizations to make their customers happier. Our unified customer experience management platform helps companies deliver human experiences to every customer, every time, across any modern channel.We are headquartered in New York City with employees around the world, and we work...

  • Financial Controller

    vor 2 Wochen


    Zürich, Zürich, Schweiz coni+partner AG Vollzeit

    About coni+partner AGWe are a consultancy company established in 1993 with headquarters in Zurich and subsidiaries in Düsseldorf and Shanghai.Job OverviewAn exciting opportunity has arisen for a Financial Controller to join our Asset Management team at an international bank in Zurich. The successful candidate will be responsible for analyzing and monitoring...


  • Zürich, Zürich, Schweiz coni+partner AG Vollzeit

    coni + partner, a leading consultancy company, is headquartered in Zurich with subsidiaries in Düsseldorf and Shanghai. Our custom-fit staffing approach ensures a perfect match of professional skills, references, and personal traits for successful candidates.We are currently searching for a compliance specialist (m, f, d) as a Business Analyst Transaction...


  • Zürich, Zürich, Schweiz Wemolo GmbH Vollzeit

    We live and breathe innovation at Wemolo GmbH, fostering a collaborative environment that encourages personal growth and development.As a Customer Success Manager, you will be responsible for the onboarding and implementation of our camera system in parking lots. Your role will involve developing customers into experts and advising them on the best possible...


  • Zürich, Zürich, Schweiz Skribble Vollzeit

    At Skribble, we're on a mission to revolutionize the digital signature landscape in the DACH region. We're seeking an experienced Customer Success Manager to join our dynamic team and help us drive growth and innovation.Job Summary:This is a unique opportunity to leverage your sales and customer success expertise to support our clients' adoption of...


  • Zürich, Zürich, Schweiz Sika Gesellschaften in der Schweiz Vollzeit

    About SikaSika is a leading specialty chemicals company with a strong presence in over 100 countries. Our global team of experts develops and produces innovative systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry.Job DescriptionWe are seeking a highly motivated and experienced...


  • Zürich, Zürich, Schweiz Wemolo GmbH Vollzeit

    We're a leading provider of camera systems for parking lots, and we're looking for a Customer Success Manager to join our team. This role is perfect for someone who's passionate about delivering exceptional customer experiences and has strong language skills in Swiss German and French.About the RoleThis is a full-time position with a salary of approximately...

  • Analytical Expert

    Vor 6 Tagen


    Zürich, Zürich, Schweiz PerkinElmer Vollzeit

    We are a global solutions provider with an 80-year legacy of advancing science and a mission to innovate for a healthier world. Our dedicated team collaborates closely with commercial, government, academic, and healthcare customers to deliver our broad portfolio of analytical solutions and OneSource services.As a partner in laboratory management, analytical...


  • Zürich, Zürich, Schweiz Aequor Consulting GmbH Vollzeit

    Aquor Consulting GmbH is a rapidly growing business consultancy firm in Switzerland, seeking talented professionals to join its team. If you're passionate about delivering exceptional results in a customer-centric environment, this role may be perfect for you.About the RoleAs a Manager, SAP Finance Consulting, you'll be responsible for leading large-scale...


  • Zürich, Zürich, Schweiz ofri Internet GmbH Vollzeit

    About ofri Internet GmbHWe are a Swiss company that operates fully remotely, passionate about developing an excellent remote work culture and ensuring that not only our customers but also our team feels heard, welcome, and appreciated.As a fully self-funded company, we are committed to fostering candid collaboration, encouraging self-initiative, prioritizing...

  • Compliance Expert

    vor 2 Monaten


    Zürich, Zürich, Schweiz Jobcloud Vollzeit

    About Bank J. Safra SarasinWe are a leading sustainable private bank offering dynamic and personalized services in investment advisory and asset management for private and institutional clients. Our success depends on the enthusiasm and commitment of our employees, valuing each person's unique technical expertise, professional qualifications, and social...