Customer Management Process Optimization Expert
vor 14 Stunden
Luware AG, a leading SaaS provider specializing in innovative contact center and conversation recording solutions, is seeking an experienced IT Business Analyst to join its team.
OverviewWe are a dynamic company that continues to grow and innovate. Founded in 2010, we have established ourselves as a trusted partner for businesses looking to streamline their customer interactions.
As a self-driven professional who wants to optimize our processes, thinks ahead, and streamlines our tool chain regarding customer management, you will play a crucial role in shaping the future of our company.
About the RoleThis exciting opportunity is based in our modern office in Zurich-West.
Key Responsibilities:- Platform Co-Lead: Collaborate with our business teams and external service providers to drive project success and ensure seamless integration across our CRM (Salesforce and Pardot), ERP (SAP Business ByDesign), and other systems.
- Interface and Communication: Facilitate effective communication between IT, business departments, and external stakeholders to ensure alignment and successful project execution.
- System Configuration and Maintenance: Oversee system configurations, small changes, and permission management to ensure smooth operations and data security.
- Project Coordination: Work closely with external providers to coordinate larger projects, ensuring timely delivery and quality results.
- Process Analysis and Improvement: Analyze business requirements and technical processes throughout the entire value chain to identify areas for improvement and implement optimizations.
- Customization and Development: Collaborate with our development team to design, specify, and maintain our customer management systems.
- Testing, Documentation, and Support: Ensure thorough testing, documentation, and provide technical guidance and training to our teams.
To succeed in this role, you should possess:
- A degree in Business Information Technology or a related field from a recognized university.
- A minimum of 3 years of experience in a similar role, preferably with expertise in SAP or Salesforce.
- Proven experience in project management and execution in agile environments.
- Strong process analysis, design, and requirements engineering skills, particularly in CRM/customer management systems.
- An understanding of interconnected processes across multiple systems.
- Excellent teamwork, independence, and proactivity skills.
- Fluent English and German language skills, both spoken and written.
We offer a challenging and interesting work environment with a high level of personal responsibility, a dynamic and motivating workplace that encourages idea realization and personal growth.
You can expect a collegial, international atmosphere and a fresh, dynamic, open corporate culture that fosters innovation and collaboration.
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