Saudi Arabia Hostess

Vor 5 Tagen

Bern, Bern, Schweiz Eram Talent Vollzeit

Eram Talent is seeking a skilled Hostess to provide exceptional customer service in a culturally diverse environment. As a Hostess, you will play a vital role in creating a warm and inviting atmosphere for guests.

Key Responsibilities:
  • Welcome and greet guests with a friendly and professional demeanor, ensuring a positive first impression.
  • Manage the reservation system, including taking reservations, updating availability, and confirming bookings with guests in a timely and efficient manner.
  • Handle guest inquiries, requests, and special accommodations, such as dietary restrictions or special occasions, with professionalism and courtesy.
  • Supervise and train host/hostess staff, providing guidance on greeting protocols, seating procedures, and guest service standards.
  • Assign duties and responsibilities to host/hostess team members, ensuring that staffing levels are adequate to meet guest demand.
  • Organize and maintain reservation records, guest lists, and seating charts, ensuring confidentiality and accuracy of information.
  • Address guest complaints or concerns promptly and professionally, seeking solutions to ensure guest satisfaction and retention.
Requirements:
  • Excellent English verbal and written communication skills.
  • Bachelor's degree in business administration, hotel management, or an equivalent field.
  • Previous experience as a host/hostess or in a similar guest service role, with demonstrated leadership abilities.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and management.
  • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • Proficiency in reservation management software, point-of-sale systems, and Microsoft Office Suite.
  • Ability to remain calm and composed under pressure, with a positive attitude and a commitment to delivering exceptional guest experiences.

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