Customer Success Specialist

Vor 6 Tagen


Baden AG, Aargau, Schweiz Finastra Vollzeit
About the Job Description

This Technical Customer Support Specialist role is focused on providing high-quality technical assistance to our clients. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and in-depth knowledge of SWIFT, SIC/euroSIC systems, and financial messaging protocols.

Key Responsibilities:

  • Respond to customer inquiries and create support tickets as needed.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain in-depth knowledge of SWIFT, SIC/euroSIC systems, and financial messaging protocols.

Key Qualifications and Experience:

  • Minimum 3-5 years of experience in a technical customer support role within the banking or financial services industry.
  • Proven expertise in SWIFT, SIC/euroSIC systems, and financial messaging protocols.
  • Excellent written and verbal communication skills in German (native level) and proficient in English.

Our Company Culture

We foster an inclusive and diverse work environment where everyone has the opportunity to grow and succeed.



  • Baden AG, Aargau, Schweiz TN Switzerland Vollzeit

    About the RoleThe Material Order Specialist will play a vital role in ensuring seamless material ordering processes for both domestic and international requests. You will be responsible for entering, acknowledging, revising, and preparing shipping documents for orders.In this position, you will also track orders and facilitate customs clearance through...


  • Baden AG, Aargau, Schweiz Waters Vollzeit

    About UsAt Waters, we are passionate about helping our customers achieve their goals through innovative solutions and exceptional service. Our company has a long history of pioneering new technologies and approaches that drive scientific discovery and progress. With a presence in over 200 countries, we serve the life sciences, materials sciences, and food...


  • Baden AG, Aargau, Schweiz Finastra Vollzeit

    Finastra is committed to creating an inclusive and diverse work environment. We welcome applications from individuals of all backgrounds, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.In this role, you will be responsible for delivering exceptional...


  • Baden AG, Aargau, Schweiz Finastra USA Corporation Vollzeit

    Job DescriptionThe Senior Sales Executive will play a critical role in driving revenue growth and expanding our customer base at Finastra USA Corporation. This individual will leverage their expertise in enterprise software, SaaS, and FinTech solutions to develop strategic relationships with key clients and deliver exceptional results.Main...


  • Baden AG, Aargau, Schweiz Bucher Vollzeit

    Bucher is a leading company in the industry, and we are looking for a Technical Infrastructure Specialist to join our team in Zürich.The successful candidate will be responsible for creating technical specifications, engineering digital solutions, automating processes, and planning and realizing IT infrastructure projects. We are seeking an experienced...


  • Baden AG, Aargau, Schweiz Finastra Vollzeit

    About the RoleWe're seeking a highly skilled Technical Customer Support Specialist to join our team in Zurich area. As a key member of our support team, you will be responsible for providing first-level technical assistance to our clients.Key Responsibilities: Serve as primary point of contact for customer inquiries, creating support tickets as needed....


  • Baden AG, Aargau, Schweiz TN Switzerland Vollzeit

    Logistics ExpertiseTN Switzerland seeks a seasoned logistics professional to join our team as a Material Order Specialist. This key role involves managing orders from start to finish, including entry, acknowledgement, revision, and shipping document preparation.You will be responsible for ensuring seamless order tracking and customs clearance, working...


  • Baden AG, Aargau, Schweiz Finastra Vollzeit

    We're seeking a highly skilled and experienced SWIFT Messaging Technical Specialist to join our team in the greater Zurich area. In this role, you will be responsible for providing first-level support to our clients, leveraging your expertise in SWIFT and SIC/euroSIC systems, as well as your deep understanding of financial messaging protocols.Key...


  • Baden AG, Aargau, Schweiz Axpo Group Vollzeit

    Axpo Group is undergoing a transformation in its IT department, adopting agile methods and insourcing key services. As an IT Service Management Consultant, you'll be responsible for improving the delivery of IT services.Key Responsibilities:Develop, implement, and maintain IT service management processes based on best practices (ITIL, SAFe).Ensure that IT...


  • Baden AG, Aargau, Schweiz Ampegon Vollzeit

    We are seeking a skilled RF Systems Specialist to join our team at Ampegon. In this role, you will contribute to the design and development of high-performance RF systems for scientific transmitters, leveraging your expertise in RF engineering and system integration.Main Responsibilities:Design and develop RF systems for research applications, including...


  • Baden AG, Aargau, Schweiz Axpo Group Vollzeit

    Axpo Group is seeking a highly skilled IT Service Management Consultant to join its IT Transformation & Customer Success team. In this role, you'll be responsible for optimizing IT service delivery, driving digital transformation, and enhancing the overall customer experience.


  • Baden AG, Aargau, Schweiz M&E Personalberatung AG Vollzeit

    VorteileAttraktive Sozialleistungen und Benefits (5 Wochen Ferien, kostenlos Kaffee | Tee, Mitarbeiterevents) Gründliche Einarbeitung in einem motivierten und wertschätzenden TeamFamiliäre Unternehmenskultur mit einem offenen KommunikationsstilUnterstützung bei Aus- und WeiterbildungenInteressiert?


  • Baden AG, Aargau, Schweiz Axpo Group Vollzeit

    In this exciting role as an IT Service Management Consultant, you'll have the opportunity to shape the future of Axpo's IT services and drive digital transformation. You'll work closely with the IT Transformation & Customer Success team to design, implement, and optimize IT service management processes.Main Tasks:To develop and implement robust IT service...


  • Baden AG, Aargau, Schweiz Noir Vollzeit

    Job Title: Electrical Design EngineerDescription:We are seeking an experienced Electrical Design Engineer to join our team at Noir. The successful candidate will be responsible for developing schematic drawings and Bills of Materials (BOMs) for complete systems. This role's primary focus will be creating high-quality schematic drawings and BOMs with a good...


  • Baden AG, Aargau, Schweiz Finastra Vollzeit

    As a Technical Support Specialist Lead, you will play a crucial role in delivering exceptional support to our valued clients. This role requires:Proven expertise in SWIFT, SIC/euroSIC systems, and financial messaging protocols.Excellent written and verbal communication skills in German (native level) and proficient in English.Strong analytical and...


  • Baden AG, Aargau, Schweiz Waters Vollzeit

    About the CompanyWelcome to Waters, a global leader in specialty measurement solutions. Our company has a rich history of innovation and a commitment to delivering cutting-edge technologies that drive scientific discovery and progress. With a presence in over 200 countries, we serve the life sciences, materials sciences, and food safety industries with a...


  • Baden AG, Aargau, Schweiz Axpo Group Vollzeit

    Axpo's Digital Pods are at the forefront of digital transformation, striving to maintain a competitive edge in a dynamic market. As an Enterprise Agile Coach, you'll play a pivotal role in championing Agile practices, fostering collaboration, and driving innovation to enhance efficiency and customer experiences.Key Accountabilities:Lead the adoption of Agile...


  • Baden AG, Aargau, Schweiz Finastra Vollzeit

    About the OpportunityFinastra is committed to delivering exceptional support to our valued clients. We're seeking a dedicated Technical Customer Support Specialist to join our team in Zurich area.Key Responsibilities: Provide first-level technical assistance to clients via phone, email, or chat. Collaborate with internal teams to resolve complex technical...


  • Baden AG, Aargau, Schweiz Finastra Vollzeit

    About the Role OverviewFinastra is a leading provider of financial technology solutions. We're seeking a skilled Technical Customer Support Specialist to join our team in Zurich area.Key Responsibilities: Provide first-level technical assistance to clients via phone, email, or chat. Collaborate with internal teams to resolve complex technical issues. Develop...


  • Baden AG, Aargau, Schweiz Aveniq AG Vollzeit

    Ihr Beitrag zum ErfolgAls Netzwerk- und Sicherheitsexperte bei Aveniq AG haben Sie die Möglichkeit, einen maßgeblichen Einfluss auf die technische Architektur des Geschäftsbereichs Customer Success Services zu nehmen. Sie werden Teil eines dynamischen Teams, das gemeinsam an der Gestaltung von innovativen Produkten arbeitet.Aufgaben und...