Customer Support Specialist
Vor 3 Tagen
At Waters, we are passionate about helping our customers achieve their goals through innovative solutions and exceptional service. Our company has a long history of pioneering new technologies and approaches that drive scientific discovery and progress. With a presence in over 200 countries, we serve the life sciences, materials sciences, and food safety industries with a comprehensive portfolio of products and services. We believe in the power of collaboration and are dedicated to building strong relationships with our customers, partners, and communities.
The Role
We are seeking an experienced Field Operations Engineer to join our team. As a key member of our organization, you will play a critical role in providing exceptional customer service and support for our scientific products. In this dynamic position, you will have the opportunity to work with a wide range of customers across various lab-based scientific business sectors, ensuring their Waters | Wyatt Technology systems are functioning optimally.
About the Job
As a Field Operations Engineer, you will be responsible for managing customer expectations by communicating work performed and providing follow-up plans if required. You will also build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services. Additionally, you will install, qualify, validate, calibrate, maintain, and repair Waters | Wyatt Technology systems, and analyze and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.
Key Responsibilities
- Manage customer expectations by communicating work performed and providing follow-up plans if required.
- Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services.
- Install, qualify, validate, calibrate, maintain, and repair Waters | Wyatt Technology systems.
- Analyze and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.
Requirements
To be successful in this role, you will need a Bachelor or Masters degree and a background in science, problem-solving, service, and people. You will also need to be flexible and enjoy variety in your role as well as being able to build trusted relationships with our customers.
What We Offer
In return for your hard work and dedication, we offer a highly competitive benefits package, including flexibility, opportunities for growth and development, a competitive salary and incentive, company car, wellbeing programs and services, employee and family assistance program (EAP), private health care, strong pension contribution, employee insurance, paid annual leave, maternity and paternity leave, education/tuition reimbursement, and social events on the calendar.
About Us
Waters Corporation is a leading specialty measurement company that has pioneered chromatography, mass spectrometry, and thermal analysis innovations serving the life sciences, materials sciences, and food safety industries.
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