Institutional Client Services Specialist

vor 3 Wochen


Zug, Zug, Schweiz Interactive Brokers Vollzeit
Job Summary

We are seeking a highly skilled Institutional Client Services Associate to join our team at Interactive Brokers. As a key member of our client services team, you will be responsible for providing exceptional support to our institutional clients, resolving technical and account-related queries, and escalating high-level issues to relevant stakeholders.

Key Responsibilities
  • Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.
  • Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.
  • Contribute to ad hoc projects and duties, including client training, general market research, and development.
Requirements
  • Strong knowledge of listed Equities, Options, Futures, and/or FX.
  • Analytical problem-solver with a passion for technology and financial markets.
  • Prior experience in international settlements or clearing operations is a plus.
  • Proficiency in German and English, with additional European languages a plus.
  • University degree or higher.
  • At least one to two years of experience, preferably in a client-facing capacity at a global financial institution.
What We Offer
  • Salary commensurate with experience.
  • Performance-based cash bonus and stock grant.
  • Hybrid work model.
  • Daily company-paid lunch and fruit and snack options throughout the day.


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