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Institutional Client Services Associate

vor 1 Monat

Zug, Zug, Schweiz Interactive Brokers Vollzeit
Job Title: Institutional Client Services Associate

At Interactive Brokers, we are seeking a highly skilled Institutional Client Services Associate to join our team. This role will be responsible for providing exceptional client support and services to our institutional clients.

Key Responsibilities:
  • Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.
  • Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.
  • Participate in ad hoc projects and duties, including client training, general market research and development.
Qualifications and Skills:
  • Strong knowledge of listed Equities, Options, Futures, and/or FX.
  • Analytical problem-solver with a passion for technology and financial markets.
  • Prior experience in international settlements or clearing operations is a plus.
  • Proficiency in German and English, with additional European languages a plus.
  • University degree or higher.
  • At least one to two years experience, preferably in a client-facing capacity at a global financial institution.
Company Benefits:
  • Salary commensurate with experience.
  • Performance-based cash bonus and stock grant.
  • Hybrid work model.
  • Daily company-paid lunch and fruit and snack options throughout the day.