Strategic Customer Value Director

Vor 2 Tagen


Basel, Basel-Stadt, Schweiz Adobe Vollzeit

About the Role

We are seeking a Director of Customer Value to join our team at Adobe. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our largest and most strategic customers. Your primary focus will be on guiding these customers through their digital transformation journeys, ensuring that they achieve their business goals and realize value from Adobe's products and services.

Responsibilities

  • Establish and maintain strong relationships with C-level executives at our key customers
  • Act as the primary liaison between customers and Adobe teams, including product, legal, engineering, professional services, and customer success
  • Develop and deliver compelling business cases to drive value realization discussions
  • Map out customers' business processes and identify key use cases and business value drivers
  • Assist customers in navigating organizational changes and implementing effective change strategies
  • Build customer advocacy for future marketing opportunities

Requirements

  • Strong executive presence and presentation skills, with the ability to communicate complex technical concepts to non-technical stakeholders
  • Ability to influence both customer stakeholders and internal Adobe counterparts, navigating challenging conversations that may emerge during the customer journey
  • Self-starter with a collaborative and cross-functional approach, particularly with sales, customer engineering, and customer success teams
  • Extensive experience in digital transformation, value consulting, and value engineering, with a proven understanding of marketing, engineering, and product teams' functions
  • Fluency in English and German


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