Global Customer Experience Strategist

Vor 3 Tagen


Basel, Basel-Stadt, Schweiz Jet aviation Vollzeit
Role Overview

We are seeking a visionary Senior Director Global Customer Experience to drive the development and implementation of a comprehensive global customer experience strategy. This strategic role will be responsible for crafting a seamless customer experience across our four lines of service, ensuring alignment with our brand promise of being the effort behind effortless.

Key Responsibilities
  1. Craft a global customer experience strategy that is aligned with our brand promise
  2. Lead and inspire a global team to deliver exceptional customer service across all channels
  3. Analyze customer feedback, identify trends, and develop actionable plans for continuous improvement
  4. Drive a customer-centric culture throughout the organization by developing training programs that emphasize exceptional service
  5. Establish and monitor KPIs to gauge the effectiveness of customer experience initiatives

What We Offer
  1. An exciting and challenging role in a dynamic environment
  2. Opportunities for professional and personal development
  3. Chance to work on high-profile projects
  4. A motivated and cheerful team

Requirements
  1. Several years of senior leadership in customer-focused roles
  2. Experience in developing strategies for different market segments
  3. Proven track record of driving cultural change and continuous improvement in customer service operations
  4. Strong project management skills
  5. Ability to engage and inspire teams


Are you ready to drive the next level of customer experience at Jet Aviation?

  • Basel, Basel-Stadt, Schweiz Roche Vollzeit

    The RoleAs a Global Omnichannel Strategy Lead at Roche, you will play a pivotal role in shaping the company's omnichannel customer experience strategy. Your primary objective will be to develop an integrated customer experience strategy through an omnichannel go-to-market approach. This involves leveraging insights-driven use of omnichannel touchpoints,...


  • Basel, Basel-Stadt, Schweiz Straumann Group Vollzeit

    Job Title: Global Social Media StrategistWe are seeking a highly skilled Global Social Media Strategist to join our team at Straumann Group. As a key member of our Global Marketing & Commercial Excellence team, you will be responsible for developing and executing our global social media strategy, driving brand engagement and growth across all platforms.Main...


  • Basel, Basel-Stadt, Schweiz Jet Aviation AG Vollzeit

    Unlock Strategic Growth with Jet AviationFuel your career with a dynamic role at Jet Aviation AG, where you'll drive strategic decision-making across customer and market segments. As our Senior Manager, Global Customer and Market Intelligence, you'll leverage advanced analytics to turn complex data into meaningful insights, identifying opportunities and...


  • Basel, Basel-Stadt, Schweiz Straumann Group Vollzeit

    Job Title: Global Digital Marketing StrategistJob Summary: We are seeking a highly skilled Global Digital Marketing Strategist to lead our digital marketing efforts and develop innovative strategies to drive engagement and growth across all platforms.Main Responsibilities:Develop and execute global digital marketing strategies to achieve business...


  • Basel, Basel-Stadt, Schweiz headcount AG Vollzeit

    Job Title: Global Market Access StrategistKey ResponsibilitiesDevelop and execute market access strategies aligned with brand objectives.Collaborate with RWE teams to support pricing and reimbursement.Strengthen value propositions for existing rare disease products.Develop and update global market access tools (e.g., value dossiers).Support affiliates in...


  • Basel, Basel-Stadt, Schweiz Jet aviation Vollzeit

    Empower Customer ExcellenceAs a Senior Customer Service Training Manager at Jet Aviation, you will play a pivotal role in designing and implementing world-class training programs that inspire service excellence and elevate our brand.Your Key Responsibilities:Lead & Inspire: Develop and manage a global training curriculum for customer service, sales, and...


  • Basel, Basel-Stadt, Schweiz Straumann Group Vollzeit

    Job SummaryThe Global Product Marketing Strategist - Digital Implantology will play a key role in driving the market expansion and commercial success of Straumann Digital Implantology, a diverse portfolio of surgical treatment planning software, patient-specific design services, and integrated digital dentistry workflows.


  • Basel, Basel-Stadt, Schweiz Bayer Vollzeit

    Role OverviewWe are seeking a skilled professional to lead our medical affairs and evidence generation strategies. As a Global Medical Strategist, you will be responsible for developing and implementing strategies to maximize asset value and patient impact.Key ResponsibilitiesDevelop and implement medical affairs and integrated evidence generation...


  • Basel, Basel-Stadt, Schweiz Abbott Vollzeit

    Job DescriptionJob Title: Global Head of PricingJob Summary:The Global Head of Pricing is a pivotal role that develops and executes Abbott's global pricing strategy, guidance, governance, and processes to fulfill our purpose Life. To The Fullest.Key Responsibilities:Develops and executes global pricing strategies based on value-based pricing principles for...


  • Basel, Basel-Stadt, Schweiz Abbott Vollzeit

    About the RoleThe Global Head of Pricing is a pivotal role that develops and executes Abbott's global pricing strategy, guidance, governance and processes to fulfill our purpose Life. To The Fullest.ResponsibilitiesDevelops and executes global pricing strategies based on value-based pricing principles for key launch and marketed brands.Leverages advanced...


  • Basel, Basel-Stadt, Schweiz ISC-CX Vollzeit

    Join Our Team at ISC-CXWe're a dynamic team at ISC-CX, and we're looking for a talented individual to join our ranks. As a CX enthusiast, you'll be working closely with our team to deliver exceptional customer experiences.Key Responsibilities:Collaborate with our team to develop and implement customer-centric solutionsContribute to a positive and inclusive...


  • Basel, Basel-Stadt, Schweiz Abbott Vollzeit

    About AbbottAbbott is a global healthcare leader, dedicated to creating breakthrough science to improve people's health. With a strong focus on innovation and forward-thinking, we anticipate changes in medical science and technology to drive growth and progress.Job SummaryThis field-based role within the Established Pharmaceutical Division will be based in...


  • Basel, Basel-Stadt, Schweiz Roche Vollzeit

    The RoleRoches Digital Biomarker Data Insights team is seeking a highly skilled professional to co-create and drive the development of digital endpoints for multiple disease areas.About the PositionAs the Data Insights Strategist, you will work closely with the dBM scientific solution lead and other stakeholders to develop data insights products around our...


  • Basel, Basel-Stadt, Schweiz Roche Vollzeit

    The RoleAt Roche, we are seeking a seasoned Digital Transformation Strategist to lead our omnichannel customer experience efforts. As a key member of our Digital Excellence team, you will be responsible for developing and executing a unified customer experience strategy across all touchpoints, leveraging digital platforms, print, and other media to drive...


  • Basel, Basel-Stadt, Schweiz ISC-CX Vollzeit

    About ISC-CXWe take pride in our collaborative and dynamic team environment at ISC-CX. If you're a motivated individual who thrives in a team setting, we'd love to hear from you.As a CX enthusiast, you'll have the opportunity to grow with our organization and contribute to our mission. Your hard work and dedication will be valued and recognized.We're looking...


  • Basel, Basel-Stadt, Schweiz Straumann Group Vollzeit

    Job DescriptionAt Straumann Group, we are seeking a visionary Global Social Media Manager to spearhead our digital marketing strategies and align them with the organization's objectives.The ideal candidate will possess a robust and senior comprehension of digital marketing, complemented by analytics, qualitative and quantitative insights, and data-driven...


  • Basel, Basel-Stadt, Schweiz Straumann Group Vollzeit

    Job PurposeWe are seeking a visionary Global Social Media Manager to spearhead our digital marketing strategies and align them with the organization's objectives.Main ResponsibilitiesDevelop cutting-edge social media strategies that drive engagement, customer acquisition, and revenue growth through performance-based marketing campaigns across multiple...


  • Basel, Basel-Stadt, Schweiz headcount AG Vollzeit

    Job DescriptionAt headcount AG, we are seeking an experienced Market Access Expert to drive global product strategy for essential therapies in rare diseases.This pivotal role involves developing and implementing market access strategies to ensure country affiliates achieve favorable product access and optimal reimbursement.Key Responsibilities:Design and...


  • Basel, Basel-Stadt, Schweiz Roche Vollzeit

    Job Title: Global Omnichannel Strategy LeadAbout the RoleThe Global Omnichannel Strategy Lead will play a critical role in developing and executing an integrated customer experience strategy across all touchpoints, ensuring a seamless and consistent experience for our customers. This position will work closely with disease area squads and brand teams to...


  • Basel, Basel-Stadt, Schweiz Bayer Vollzeit

    About BayerBayer is a global leader in the life sciences industry, driven by a vision to create a world where health for all, hunger for none is no longer a dream, but a reality. We're a company that's passionate about making a difference, and we're looking for talented individuals to join our team.Job SummaryThe Translational Science Lead will play a key...