Global Customer Experience Strategist

vor 2 Wochen


Basel, Basel-Stadt, Schweiz Jet aviation Vollzeit
Role Overview

We are seeking a visionary Senior Director Global Customer Experience to drive the development and implementation of a comprehensive global customer experience strategy. This strategic role will be responsible for crafting a seamless customer experience across our four lines of service, ensuring alignment with our brand promise of being the effort behind effortless.

Key Responsibilities
  1. Craft a global customer experience strategy that is aligned with our brand promise
  2. Lead and inspire a global team to deliver exceptional customer service across all channels
  3. Analyze customer feedback, identify trends, and develop actionable plans for continuous improvement
  4. Drive a customer-centric culture throughout the organization by developing training programs that emphasize exceptional service
  5. Establish and monitor KPIs to gauge the effectiveness of customer experience initiatives

What We Offer
  1. An exciting and challenging role in a dynamic environment
  2. Opportunities for professional and personal development
  3. Chance to work on high-profile projects
  4. A motivated and cheerful team

Requirements
  1. Several years of senior leadership in customer-focused roles
  2. Experience in developing strategies for different market segments
  3. Proven track record of driving cultural change and continuous improvement in customer service operations
  4. Strong project management skills
  5. Ability to engage and inspire teams


Are you ready to drive the next level of customer experience at Jet Aviation?

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