Global Customer Experience Strategist
vor 2 Wochen
We are seeking a visionary Senior Director Global Customer Experience to drive the development and implementation of a comprehensive global customer experience strategy. This strategic role will be responsible for crafting a seamless customer experience across our four lines of service, ensuring alignment with our brand promise of being the effort behind effortless.
Key Responsibilities
- Craft a global customer experience strategy that is aligned with our brand promise
- Lead and inspire a global team to deliver exceptional customer service across all channels
- Analyze customer feedback, identify trends, and develop actionable plans for continuous improvement
- Drive a customer-centric culture throughout the organization by developing training programs that emphasize exceptional service
- Establish and monitor KPIs to gauge the effectiveness of customer experience initiatives
What We Offer
- An exciting and challenging role in a dynamic environment
- Opportunities for professional and personal development
- Chance to work on high-profile projects
- A motivated and cheerful team
Requirements
- Several years of senior leadership in customer-focused roles
- Experience in developing strategies for different market segments
- Proven track record of driving cultural change and continuous improvement in customer service operations
- Strong project management skills
- Ability to engage and inspire teams
Are you ready to drive the next level of customer experience at Jet Aviation?
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