Global Customer Experience Visionary
Vor 6 Tagen
Since 1967, Jet Aviation has been a pioneer in crafting exceptional flight experiences. From its humble beginnings in Basel, Switzerland, to its current presence in over 50 locations worldwide, the company has grown into a global leader in aviation services.
Role SummaryWe are seeking a dynamic Senior Director Global Customer Experience to lead our customer experience strategy across four distinct lines of service. As a key member of our team, you will be responsible for designing and implementing a global strategy that embodies our brand promise of delivering effortless experiences.
Your Role:- Strategic Leadership: Develop and execute a comprehensive customer experience strategy that aligns with our brand promise, ensuring seamless interactions across all touchpoints.
- Team Guidance: Lead a global team, setting the standard for exceptional customer service and fostering a culture of excellence.
- Customer Feedback Analysis: Analyze feedback, identify trends, and create actionable plans for continuous improvement.
- Culture Development: Drive a customer-centric culture throughout the organization by developing training programs that emphasize the importance of exceptional service at every level.
- KPI Monitoring: Establish and monitor Key Performance Indicators (KPIs) to gauge the effectiveness of customer experience initiatives and ensure continuous improvement.
- An exciting and challenging role in a dynamic environment.
- Variety of opportunities for professional and personal growth.
- Chance to work on high-profile projects.
- A motivated and cheerful team that fosters collaboration and camaraderie.
- Several years of senior leadership experience in customer-focused roles.
- Proven track record of driving cultural change and continuous improvement in customer service operations.
- Strong project management skills, with experience leading complex, global customer programs.
- Ability to engage and inspire teams, with excellent communication and people skills.
- A global mindset with flexibility to travel worldwide and adapt to cultural differences in service standards.
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