Global Customer Experience Visionary

Vor 6 Tagen


Basel, Basel-Stadt, Schweiz Jet aviation Vollzeit
About Jet Aviation

Since 1967, Jet Aviation has been a pioneer in crafting exceptional flight experiences. From its humble beginnings in Basel, Switzerland, to its current presence in over 50 locations worldwide, the company has grown into a global leader in aviation services.

Role Summary

We are seeking a dynamic Senior Director Global Customer Experience to lead our customer experience strategy across four distinct lines of service. As a key member of our team, you will be responsible for designing and implementing a global strategy that embodies our brand promise of delivering effortless experiences.

Your Role:
  1. Strategic Leadership: Develop and execute a comprehensive customer experience strategy that aligns with our brand promise, ensuring seamless interactions across all touchpoints.
  2. Team Guidance: Lead a global team, setting the standard for exceptional customer service and fostering a culture of excellence.
  3. Customer Feedback Analysis: Analyze feedback, identify trends, and create actionable plans for continuous improvement.
  4. Culture Development: Drive a customer-centric culture throughout the organization by developing training programs that emphasize the importance of exceptional service at every level.
  5. KPI Monitoring: Establish and monitor Key Performance Indicators (KPIs) to gauge the effectiveness of customer experience initiatives and ensure continuous improvement.
What We Offer
  • An exciting and challenging role in a dynamic environment.
  • Variety of opportunities for professional and personal growth.
  • Chance to work on high-profile projects.
  • A motivated and cheerful team that fosters collaboration and camaraderie.
Your Profile
  • Several years of senior leadership experience in customer-focused roles.
  • Proven track record of driving cultural change and continuous improvement in customer service operations.
  • Strong project management skills, with experience leading complex, global customer programs.
  • Ability to engage and inspire teams, with excellent communication and people skills.
  • A global mindset with flexibility to travel worldwide and adapt to cultural differences in service standards.


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