Ripple Corporate IT Support Specialist

Vor 7 Tagen

Genf, Genf, Schweiz Ripple Vollzeit

At Ripple, we're revolutionizing the world of finance with our cutting-edge technology. As a key player in our IT team, you'll play a vital role in empowering our employees to innovate and thrive.

What We're Looking For:

  1. Deliver exceptional IT support to our global workforce through walk-ups, ticketing systems, and live chat.
  2. Manage and optimize our audio/visual systems for seamless communication and presentation.
  3. Troubleshoot and repair IT hardware and software issues to maintain peak operational efficiency.
  4. Develop and implement IT policies and procedures that drive scalability and efficiency.
  5. Oversee the inventory of IT assets, ensuring all components are accounted for and in top condition.
  6. Facilitate orientations for new hires, equipping them with the knowledge and tools to succeed.
  7. Serve as a technical resource and advisor on IT-related matters, empowering our employees to reach their full potential.
  8. Create and maintain comprehensive IT runbooks and end-user documentation to standardize and streamline IT processes.
  9. Support IT projects and coordinate dependencies to ensure successful project completions.

What You'll Bring:

  1. Ability to work a flexible schedule, including early mornings or evenings, to support company events.
  2. Proven 3-4 years of experience providing IT support in a global corporate environment.
  3. Expertise in supporting both macOS and Windows operating systems at scale.
  4. Experience with managing Android and iOS devices using Mobile Device Management (MDM) tools in a corporate setting.
  5. Previous administration experience with SaaS platforms such as Google Workspaces, Slack, and Okta.
  6. Strong troubleshooting skills across various systems and technologies.
  7. Solid understanding of security best practices applicable on a global scale.
  8. Demonstrated ability to mentor and support team members.
  9. Independent, self-starting attitude with excellent communication skills.
  10. Experience working with the following tools: Freshservice, Jira, Confluence, Jamf, Zoom, Android, and Chrome OS.
  11. Experience with supporting AV systems and technologies.
  12. Strong affinity for metrics and data-driven decision-making.
  13. Familiarity with scripting languages for administrative tasks.

Who We Are:

Ripple is an equal opportunity employer committed to building a diverse and inclusive team. We offer a competitive salary, bonuses, and equity. Enjoy a comprehensive benefits package covering physical and mental healthcare, retirement, family forming, and family support. Take advantage of our generous vacation policy, R&R days, and industry-leading parental leave policies. Join a community that values flexibility, growth, and well-being.

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