Retail Training Specialist
vor 3 Wochen
At Guess Europe Sagl, we are seeking a highly motivated and experienced Retail Training Specialist to join our team. As a key member of our Training and Development department, you will be responsible for designing and implementing training programs that enhance the skills and knowledge of our retail staff.
Key Responsibilities:
- Develop and implement training programs that improve customer service and product knowledge among retail staff.
- Collaborate with the US Training team and local HR, Retail, and leadership teams to ensure seamless training delivery across Europe.
- Work closely with field Training Store Managers to provide coaching and support on the ground.
- Conduct training store visits and facilitate training sessions in various European countries.
- Organize cross-functional HR/Training processes, including performance assessment, Employer Branding, new joiners onboarding, and new manager training.
Requirements:
- Bachelor's degree in Training and Development, Communication, Advertising, Marketing, or a related field.
- Fluent in English; additional languages are a plus.
- Knowledge of LMS and training authoring tools, such as Articulate Rise, is a plus.
- Proficiency in MS-Office, particularly PowerPoint and Excel, is required.
- Minimum 2-3 years of experience in a similar role and field.
- Excellent digital and social media knowledge.
- Strong passion for the fashion industry.
- Strong creative and innovative thinking, with a proactive and outgoing attitude.
- International background is a plus.
- Progressive work experience in the retail world is a plus.
- Open-minded and customer-oriented, with strong interpersonal skills.
- Strong written and verbal communication skills.
- A good team player with strong multi-tasking skills.
Benefits:
- International, dynamic working environment.
- Balance between work and personal life through Smart Working and Time flexibility.
- Physical and Mental Health programs, sustainable projects, and workshops promoted by Guess Community.
- Arts, sports, and social events outside the office, thanks to our Guess Fun activities.
- Training and Development platform and paths.
- Discount on our products both online and in stores.
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