Global VOIP Infrastructure Specialist
vor 1 Monat
The successful candidate will play a critical role in planning, designing, building, installing, configuring, managing, securing, documenting, and supporting systems within Data Center, Distribution Center, Public and Private Cloud environments. This includes providing resilient and scalable IT services to support a fast-growing company.
Key Responsibilities
- Provide end-to-end ownership and accountability for the service delivery, maintenance, and support of the global VOIP infrastructure.
- Manage telephony migrations from on-premise CUCM into Cisco Cloud (Webex Calling).
- Design, build, manage, optimize, support, and maintain the global enterprise VOIP environment.
- Develop and maintain technical standards and system configuration documentation.
- Proactively and reactively identify and remediate voice and video performance issues.
- Provide Tier 3 technical expertise and support relating to Cisco voice infrastructure.
Requirements
The ideal candidate will have a Bachelor's degree in any field and 1+ years working experience with planning, designing, supporting, maintaining, and LAN/WAN/VoIP communications. Alternatively, 3+ years of on-the-job experience in these areas in lieu of a bachelor's degree.
Proficiency with Cisco Voice technologies, including Cisco Unified Communications Manager (CUCM), and experience with Voice related protocols (SIP, RTP/SRTP, SDP, MGCP, SCCP, etc).
Excellent English written and verbal communication skills, strong technical support, problem-solving, and critical thinking skills, and ability to collaborate effectively across teams.
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